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AngelaBP
Advocate

Black white screen on laptop

I watch NowTV on my laptop - always works fine. Logged in tonight and main login screen is fine (I can view my account, etc) but when I click on My TV, or search shows, or click on the entertainment tab, I get a blank white screen. Nothing happens when I refresh. Any suggestions?

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Community Manager
Community Manager

Re: Black white screen on laptop

Sorry to hear that @AngelaBP

Can you please let us know how you are using NOW TV on your Laptop? 

Are you using the NOW TV Player or the Windows App? 

Thanks, 

Karl

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bacillus
Expert

Re: Black white screen on laptop

I think the OP is describing the issue I posted of a few days ago.

https://community.nowtv.com/t5/PC-Mac/Issue-with-try-to-play-anything-with-Win10-with-the-latest/td-...

Until they fix this IE issue, I have to use Edge instead of IE11 to play nowtv on my laptop.

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