App won't work

[Undertaker]

I need help

My Now TV App won't work on my laptop. When I go to click on an event it comes up on my browser and won't go full screen,

I'm not willing to pay for Now TV if it won't work on app, I uninstalled and re-installed app and logged out and in and still comes up in a browser.

I'm going to cancel my membership if I can't get it to work as it did prior to today.

[gavs82008]

@Undertaker 

Delete the player and just stream from your browser.

https://help.nowtv.com/article/what-laptops-computers-can-i-use-to-watch

[Undertaker]

App used to work prior to an hour or so ago, I'd usually click App on my laptop and it'd open browser for me to click on channel/event

Now channel/event appears on browser, very annoying

[gavs82008]

@Undertaker 

What happens if you delete the player and try streaming directly from the website?

Or would you rather stick with the player?

[Undertaker]

If I'm to be completely honest with you I prefer the actual Now TV App/Player

I deleted the App

I then reinstalled the App

I then logged out everywhere, phone, laptop, PlayStation

I then logged back in

Tried to watch Austrian F1 Qualifying

No matter how many times I tried to configure to get it to view on the Now TV App on my laptop it just brought up a new browser and had to wait an age for it to go full screen.

Prior to this happened only browser appeared when I clicked on App and clicked on "Let's Go" button which took me onto the Now TV website and when I clicked on event (usually had to log in) and when I did whatever event I clicked on then appeared on App on my laptop within seconds.

[gavs82008]

@Undertaker 

Can’t be much help mate as I don’t use my desktop to watch NOW with. All I can think of is deleting the browser data etc. 

Take it you’ve done a search on the forum as there are plenty of threads about the player with some work arounds.

[Undertaker]

Sorry @gavs82008 I forgot you replied 

Also thank you for trying to help I apologise for not thanking you earlier so thank you I really do appreciate it.

Yeah I Googled and stuff from 2017 suggested uninstall and reinstall and lpg out etc

I done all that and issue persisted. 

Only a few minutes ago I got email saying someone else commented and then I seen your reply.

So please excuse my ignorance and thank you again I greatly appreciate it.

[RoyB]

@Undertaker 

Until recently, the Windows implementation had a Player App, a NowTV.exe, in the bowels of your Windows, and if you had a shortcut to this out on the Desktop, you would click it, and the Player would start, and tell you you couldn’t choose any programme/event there, and offer to start a Now web page in the browser. From which you could choose a programme/event, and this could only play in the Player, so back you went to the Player to watch it. (Or not, if Now threw one of its many whoopsies).

Or rather than starting from the Player, you could start from Now in the browser; your choice,

With the new arrangement, you don’t need the Player any more; you can do everything in the browser.(If you still have the Player, you can still start it, and have it offer to take you to the browser, and do that, but that is the only function it has now).

In the browser, if you want full screen, there’s an icon that looks a bit like the outline of a cross top right; click that, and Bob’s your uncle.

The only issue I have found with the new setup is that if you want to continue watching from the point you have got to in an On Demand programme, you have to be sure to exit it with the X top left; if you leave any other way, where you got to is not recorded.

Other than that, have you got any other issues that make you miss the Player? Because I haven’t encountered any.

[Undertaker]

Hi RoyB

I never meant to click solved but ok, lol

Yes, prior to that I would 

1. Click Now TV App on my laptop 

2. Click "Let's Go"

3. Navigate to event/programme I wanted I.e Austrian F1 Qualifying 

4. On occasion log in as it wanted me to pay

5. Click event again I.e Austrian F1 Qualifying 

6. Within seconds Now TV App on my laptop would show Austrian F1 Qualifying 

But if it's browser only now then I guess I'll have to get used to it.

I have Autism so sometimes changes unsettle me

I don't recall them letting me know but if that's the way it is then I guess I best get used to it I suppose 

Thank you @RoyB 

[RoyB]

@Undertaker 

You can click Solved again and make it Unsolved once more if you like 😛

I think we were all taken by surprise by the change, but I can see how it might be unsettling for you. However, I do think it’s progress, and perhaps not as big a change as you might think.

Here’s your step-by-step, mapped onto the new way; it’s surprisingly similar.

1. Click Now TV App on my laptop 

2. Click "Let's Go"

and indeed, you can still do that, at least at the moment, while the Player app is still around. But now we have:-

New 1. Open your choice of browser.

New 2. Open a tab for Now.
If you go to Settings in the browser and choose Startup/Open previous windows and tabs, or whatever this setting is called in your browser, then once you have a Now tab, it will always open in it in the future, so Step New 1 will also achieve Step New 2 every time.

3. Navigate to event/programme you want e.g. Austrian F1 Qualifying 

4. On occasion sign in, if you aren’t signed in already, as it wants to know you have paid

5. Click event again e.g. Austrian F1 Qualifying 

6. Within seconds Now TV App on your laptop would show Austrian F1 Qualifying 

New 6. Within seconds Now TV in the browser on your laptop will show Austrian F1 Qualifying  

There’s nothing that should make getting this in the browser any slower than it starting the app and getting it. In fact, it could be quicker the new way.

New 7. To get true full screen, move your mouse to the little ‘four corners’ square top right in the programme’s window, and click it.

New 8. To exit the programme, move your mouse to the X top left in the programme’s window (the full screen will automatically revert to the programme’s window when you move the mouse) and click it.

This looks like two new steps, but only Step 7 is really new, as you must already have an Exiting Step that you used before. In fact, when you get to step 7, the display will go almost full screen if you wait, as I think you have noted, but clicking the square of little corners will make it true full screen straight off.

Perhaps more similar than you might at first have thought, and hopefully quite straightforward, especially once you get used to it.