cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

An error starting the video stream

I have been using IE on windows 10 for my Now TV login but today I'm getting this error: "There was an error starting the video stream. For more info, please go to nowtv.com/help."

How can I troubleshoot it? Many thanks in advance.

 

Eric

4 Replies
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User

 

If your computer is running Windows 8.1 (or higher), it's highly recommended that you install the NOW TV Windows app.

 

After installing the NOW TV Windows app it is advisable to completely remove Silverlight (along with any unnecessarily browsers) from your computer!

 

 

Cheers

Anonymous User
Not applicable

I am getting the same error using Safari/Chrome on my Mac. Any advice? It worked fine on Friday.

SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

First things first... What type of computer are you using, Mac or Window. And what version OS is it running?

 

 

Cheers

Anonymous User
Not applicable

I have a PC and a Mac.

 

On PC, it still says "error starting the video stream".

 

On Mac, OS version 10.11.6, I have downloaded the Now TV Player, but I keep getting the error P1301 every time it tries to play. So it has never worked with the Now Player.

 

Very frustrating. I will soon be cancelling my subscription, as I can't have a dish in my flat and it's the only way I can watch Sky.