19-03-2017 17:58
I have been using IE on windows 10 for my Now TV login but today I'm getting this error: "There was an error starting the video stream. For more info, please go to nowtv.com/help."
How can I troubleshoot it? Many thanks in advance.
Eric
19-03-2017 19:14
Hi @Anonymous User
If your computer is running Windows 8.1 (or higher), it's highly recommended that you install the NOW TV Windows app.
After installing the NOW TV Windows app it is advisable to completely remove Silverlight (along with any unnecessarily browsers) from your computer!
Cheers
20-03-2017 14:54
I am getting the same error using Safari/Chrome on my Mac. Any advice? It worked fine on Friday.
20-03-2017 15:04
Hi @Anonymous User,
First things first... What type of computer are you using, Mac or Window. And what version OS is it running?
Cheers
21-03-2017 13:31
I have a PC and a Mac.
On PC, it still says "error starting the video stream".
On Mac, OS version 10.11.6, I have downloaded the Now TV Player, but I keep getting the error P1301 every time it tries to play. So it has never worked with the Now Player.
Very frustrating. I will soon be cancelling my subscription, as I can't have a dish in my flat and it's the only way I can watch Sky.