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Anonymous User
Not applicable

‎23-02-2017 12:34

3 devices can't add a forth

I specifically pay for there to be 4 devices able to access now tv and watch the films contained in seriously getting annoyed with not be able to add this forth screen I need this to be fixed before the end of February or I'm leaving now tv it's pathetic you pay to access its contents and yet you can only add or take away one device each month!
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2 REPLIES 2
commanda6
Legend 5
Legend 5

‎23-02-2017 12:53

@Anonymous User wrote:
I specifically pay for there to be 4 devices able to access now tv and watch the films contained in seriously getting annoyed with not be able to add this forth screen I need this to be fixed before the end of February or I'm leaving now tv it's pathetic you pay to access its contents and yet you can only add or take away one device each month!

Hi @Anonymous User

 

The quickest way to resolve this issue would be to speak to live chat.

 

http://help.nowtv.com/contact-us/Managing-Devices

 

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
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Anonymous User
Not applicable

‎23-02-2017 15:30

Hi @Anonymous User

 

 

Thanks for getting in touch it appears that you have already used up your device change for the month by adding and removing a device back at the start of the month. You will be able to add another on the 1st March. As part of Now TV terms and condition only one change can be made per calender month. If you speak with the team via Live Chat they may be able to grant another change for you however this would depend on past history with device changes.

 


Cheers

Eddie

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