03-07-2017 21:26
I put emmerdale and coronation street on tonight and experiancing freezin picture and the volume staying on and then the picture catching up for a few minutes and then happening again has anybody else experianced this
Solved! Go to Solution.
03-07-2017 21:36
Hi and welcome to the forum @Anonymous User,
First things first. Can you please confirm the model of your NOW TV playback device?
Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -
Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -
Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -
And just-so-you-know... NOW TV have no control over 'third-party' apps, such as BBC iPlayer, ITV Hub, All 4, Demand 5, RedBull TV etc. The content delivery systems and the UI's for each distribution platform is entirely controlled by the service provider.
Cheers
20-11-2017 22:54
20-11-2017 23:19
@Anonymous User @Anonymous User @Anonymous User @Anonymous User
Have any of you guys suffering from this "ITV hub freezing bug" contacted ITV to find out what they're doing about fixing this problem?
UK Bob
20-11-2017 23:59
@Anonymous User
Hi Davey
I'm guessing, that until you contacted ITV, they knew nothing about this problem, so all this time no one bothered to tell ITV about their faulty hub.
Anyway, have ITV said when they're likely to contact you about them fixing this problem?
UK Bob
21-11-2017 17:08
Thanks - good work. Do we have to reset or anything?
21-11-2017 6:54
22-11-2017 23:03
28-11-2017 24:15
04-12-2017 14:20
10-12-2017 16:45