anybody else getting freezing of itv

[Anonymous User]

I put emmerdale and coronation street on tonight and experiancing freezin picture and the volume staying on and then the picture catching up for a few minutes and then happening again has anybody else experianced this

[SeeMoreDigital · Accepted solution]

Hi and welcome to the forum @Anonymous User,

First things first. Can you please confirm the model of your NOW TV playback device?

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

And just-so-you-know... NOW TV have no control over 'third-party' apps, such as BBC iPlayer, ITV Hub, All 4, Demand 5, RedBull TV etc. The content delivery systems and the UI's for each distribution platform is entirely controlled by the service provider.

Cheers

[Anonymous User]

Hi,

This reset works for 5 minutes and then it goes back to freezing again, I have done this reset a few times now, I have been told by the help desk to contact ITV, has anyone else tried to cntact them? This is very annoying and I only bought Now TV to watch teresteral TV.

[Anonymous User]

I am having the same issues. Well surely someone at NowTv should be in talks with ITV to rectify this situation if they advertise the ITV catch up service on the NowTV box??? If not then they should be for the interest of their customers!

[Anonymous User]

How is the "accpeted solution" a solution, it asks which box we have - it doesn't solve anything.

[Anonymous User]

Hi @Anonymous User
I've been experiencing the same issue. I have the White NowTV box and have been having a problem with the picture freezing with the sound continuing before the picture 'catches up'

[Anonymous User]

I had this problem as well. there is an update for the itv app.

turn the nowt box on and press home key 5 times, press fast forward 3 times, press fast back 2 times and a screen comes up saying itv hub has an update, click on continue button and it will update.

it solved my problem of freezing 

[Anonymous User]

Spoke too soon, gone back to freezing!

[Anonymous User]

Same problem ???

[Anonymous User]

I have had problems for weeks.  I have tried the sugested delete of app and reinstalling .Reset the hub. Updated the hub.  Checked the speed, outreach has also been out to check the lines.  EE sent out there engineer.  Still having the same problem.

[Anonymous User]

I tried this and did the update but it still freezes, so annoying, surely there must be a way to fix this?

[Anonymous User]

Having problems with itv channels freezing, and then catching up, anyone have same problem, 

[caseyb1993]

Hello @Anonymous User 🙂

Please see SeeMoreDigital's response just above your post. 😉

[Anonymous User]

I am having issues with ITV freezing in the morning ?
Picture freezes, sound ok
The picture then fast forwards to catch up
This has happened only on ITV on all my Now boxes
Any ideas ?

[4268]

@Anonymous User a few people have been having problems with the ITV hub. It may be worth uninstalling and reinstalling and if that doesn't work doing a reset on your box. Unfortunately if the app has developed a fault then we will have to wait for ITV to fix it.

[Anonymous User]

It must be the hub as all 3 of my boxes had the same problem !

[Anonymous User]

Same problem, tried the home 5x etc but didn't work for me either, itv Hub keeps freezing then speeding to catch up, or freezing completely!! Very annoying as usually watch it a lot after school, please help xx

[SeeMoreDigital]

Hi @Anonymous User,

NOW TV have no control over 'third-party' apps, such as BBC iPlayer, ITV Hub, All 4, Demand 5, RedBull TV etc. The content delivery systems and the UI's for each distribution platform is entirely controlled by the service provider.

Cheers

[Anonymous User]

Getting the same problem with itv. Getting really fed up with it!

[Anonymous User]

Nice to know I'm not the only one with this problem, also frequently picture freezes and sound goes.  have to press the back arrow and the OK buttons to return to programme.  It's making ITV unwatchable.  Is it happening on all live ITV channels or just the one.  Watched some catch up programmes last night no problems.

If the ITV Hub is the problem or it's link to NOW then why has it not been fixed?

Anyone have any ideas or solutions, don't want to watch the Biased Broadcasting Corp news and morning programmes.

[Anonymous User]

4200SK -
Since the interface changed to the blue background (I'm guessing the last SW update) the text on the Roku menus often looks scrambled, but that's a minor gripe.

Most frustrating though is the constant freezing of the picture on ITV hub whilst audio continues. There will then be some crazy high speed video as it catches up. Eventually after 10 mins or so it just gives up and freezes audio too.

Worked flawlessly before (the update I suspect)