03-07-2017 21:26
I put emmerdale and coronation street on tonight and experiancing freezin picture and the volume staying on and then the picture catching up for a few minutes and then happening again has anybody else experianced this
Solved! Go to Solution.
03-07-2017 21:36
Hi and welcome to the forum @Anonymous User,
First things first. Can you please confirm the model of your NOW TV playback device?
Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -
Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -
Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -
And just-so-you-know... NOW TV have no control over 'third-party' apps, such as BBC iPlayer, ITV Hub, All 4, Demand 5, RedBull TV etc. The content delivery systems and the UI's for each distribution platform is entirely controlled by the service provider.
Cheers
17-07-2017 19:52
17-07-2017 20:05
17-07-2017 20:08
Hi @Anonymous User,
How long have you had your 'white' NOW TV box? A lot of the 'third-party' apps have got more complex in recent times and may have out-grown the memory recources and processing power of the older 'white' boxes!
Some people have had some success deleting apps and/or reseting their white boxes to free up memory. However, if the problem persits you're probably better off treating yourself to the newer 'black' NOW TV box.
And just-so-you-know... NOW TV have no control over 'third-party' apps, such as BBC iPlayer, ITV Hub, All 4, Demand 5, RedBull TV, YouTube etc. The content delivery systems and the UI's for each distribution platform is entirely controlled by the service provider.
Cheers
06-10-2017 21:34
I have just purchased the 'newer black box' this week, plugged it in, settled down to watch coronation street and bam!!! Program froze, audio continued then stopped althogther!!! So all boxes doing the same thing!!! This is not acceptable!
Im moving home soon and doing away with the now tv box altogether.......had enough 😡
06-10-2017 22:45
My wifes just been looking for corrie but it's only showing older episodes today's are not on this is the newer black box all up to date.
06-10-2017 22:58
@Anonymous User Welcome to the forum. Looks like there is a delay at ITV's end as there are lots of programmes from today missing. Worth checking ITV Hub on other devices if you have any, or try again tomorrow on the NOW TV box.
19-07-2017 8:23
26-07-2017 22:17
26-07-2017 22:22 - edited 26-07-2017 22:23
As mentioned before,
NOW TV have no control over 'third-party' apps, such as BBC iPlayer, ITV Hub, All 4, Demand 5, RedBull TV, YouTube etc. Their content, their delivery systems, their UI's and their distribution platforms are entirely controlled by the service provider.
Cheers