any updates on BT YouView boxes

[ken242]

Is there any update on the ongoing issue with the NOW TV app on YouView boxes with picture freezing and breaking up the last time I heard they were BT was investigating it and and the NOW TV technical team was working on it because they found a problem on the 4K boxes that say last time I've heard anything

[MGboy]

I’m still having issues, sound drops out on live sports and then comes back, this is a regular thing. I also have issues with screen dropping out.

but on The Now TV box there are no issues.

As BT & Sky are now much closer you would think they would sort this....

[gavs82008]

@MGboy 

This link will indicate that to find out any updates/issues with BT NOW TV customers you will need to contact BT directly. 

https://help.nowtv.com/article/bt-support

[MGboy]

I don’t use the service through BT, I use the app on the BT box, so I guess the issue is with Now rather than BT.

[gavs82008]

@MGboy 

Have you deleted the app and reinstalled it by any chance??

[MGboy]

Sadly the BT YouView box won’t let you delete apps, you can’t even force an update. Very closed ecosystem....

[gavs82008]

@MGboy 

Interesting, ok. So what about setting the box back to factory settings? Is it possible to do this?

If not then I would head back to BT as the box is at fault. 

[MGboy]

Again tried & makes no difference. I’m sure at some point it will all get sorted.

If & when the Apple TV app gets updated & accepts the Now TV Boost I’ll use that instead. 

my game is, which will get mended first... 🙂

[gavs82008]

@MGboy 

As another option for the BT box you can jump onto Live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure click "chat to an advisor"

For Apple TV, I would say that this is a better shout as it offers a vast more range of apps than YouView boxes. Something is absolutely on the horizon.