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Anonymous User
Not applicable

YouTube on both box and smart stick

Since this morning I've been unable to watch anything on YouTube.  I get as far as the menu screen, pick a video and all looks well but nowt happens.  The screen goes black and no video plays.   I have both a stick and a box on different tellies and both are affected identically.  None of the other apps are affected, only YouTube.

 

 

I'd be grateful for any advice 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried 

1. Delete and reinstall the app?

2. Unplug the device and router for a few minutes?

FYI that I do not work for NOW, just a NOW customer trying to help