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Kirsty18
Newbie

Wont play

The film genie won't play I've deleted the app and put back on but still won't play please help

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Kirsty18 

What device are you using?

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Kirsty18 

I’ve just tested this on my iPad, and it plays fine here. So there’s no generic issue.

Additionally to @gavs82008 asking what device you are using, what, precisely, happens when you try to play it?

And who is your ISP?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Nitro
Scholar 2

you got a cinema pass?

gavs82008
Legend 5
Legend 5

@Nitro 

Good question and @Kirsty18 it might seem trivial do you have a cinema membership?

FYI that I do not work for NOW, just a NOW customer trying to help