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Anonymous User
Not applicable
‎17-10-2021 12:49

Won’t play on my ipad

I can’t watch Now tv on my iPad since it was updated the other day. Is there anyway of fixing it without having to pay a new iPad??

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3 Replies
gavs82008
Legend 5
Legend 5
‎17-10-2021 13:15

@Anonymous User 

Buying a new iPad for an app that works across any iPad is mental.

 

Have you tried to delete and reinstall the app?

 

Have you tried to use your phone as a hot spot to test that way? 

Is it any content in particular that won’t work or all content?

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable
‎17-10-2021 13:27

In response to gavs82008

Yes I’ve deleted it and reinstalled.

since the update, all the iPads connected to my account won’t work. Error message saying this app is no longer compatible with this iPad. I will

try the hot spot idea 

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schnapps
Legend 5
Legend 5
‎17-10-2021 13:30

In response to Anonymous User

Hi @Anonymous User 

 

What IOS version are you running on the IPad ?

 

NOW recommends IOS 13 or higher.

 

Also i am assuming you are not using any VPN service ?

 

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