05-11-2018 20:14
I am unable to login using my username or password. I have tried all trouble shooting steps. I have uninstalled the app, factory reset my Roku Express, I have changed my password, change it again to one with no special characters but nothing is working.
Can my device be fixed?
06-11-2018 11:21
@Anonymous User wrote:
I am unable to login using my username or password. I have tried all trouble shooting steps. I have uninstalled the app, factory reset my Roku Express, I have changed my password, change it again to one with no special characters but nothing is working.
Can my device be fixed?
I take it you've tried to log into another device using the same details yes @Anonymous User
07-11-2018 11:09
Hi @Tony-D. Yes I am able to login on my phone, laptop and 2 different PlayStations. I also have four slots in total so I should be able to on the Roku Express.
11-11-2018 9:40
@Anonymous User wrote:
Hi @Tony-D. Yes I am able to login on my phone, laptop and 2 different PlayStations. I also have four slots in total so I should be able to on the Roku Express.
Sorry @Anonymous User I was off for my birthday and wasn't in work to reply. Did you get any further forward with this? You can try removing the device and then re-adding it.
12-11-2018 18:33
I am still stuck with this @Tony-D. I am unable to add the app to the devices list. I think I'm going to have to cancel my subscription as I have been stuck on this for a couple of months now.
12-11-2018 18:48
@Anonymous User wrote:
I am still stuck with this @Tony-D. I am unable to add the app to the devices list. I think I'm going to have to cancel my subscription as I have been stuck on this for a couple of months now.
Can you try to log in one more time for me please @Anonymous User
12-11-2018 22:52
Hi @Tony-D. It did not work.
13-11-2018 12:15
@Anonymous User wrote:
Hi @Tony-D. It did not work.
Can you try using your email address as your username @Anonymous User This is extremely frustrating i bet. Even watching this thread unfold is making me frustrated on your behalf.
16-11-2018 13:35
@Tony-D I have tried with the email address and it still does not work
21-11-2018 19:01
@Tony-D I'm going to have to close my account if I can't get this to work