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Anonymous User
Not applicable

Stuttering buffering

For a month now my now tv is stuttering (sound) and buffering. I cast to chromecast. Internet speed is fast and I've no problem casting other apps including btsport! I've heard this is nowtv servers?! Sort it out @nowtv, expensive enough as it is, youd expect it to work properly!!! 

11 REPLIES 11
Anonymous User
Not applicable

No worries - thanks for helping, yep all updated. It is also across all devices when casting so not device specific.

gavs82008
Legend 5
Legend 5

@Anonymous User 

What about using your phone data as a hot spot just to test it?

 

If that all fails I would send an email to customer support to report the faul, where you can send videos/pictures. 

Address in below picture. 

Now TV customer service.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help