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Phil198tee
Advocate

Stuttering buffering

For a month now my now tv is stuttering (sound) and buffering. I cast to chromecast. Internet speed is fast and I've no problem casting other apps including btsport! I've heard this is nowtv servers?! Sort it out @nowtv, expensive enough as it is, youd expect it to work properly!!! 

11 Replies
HM1
Newbie

Same issue. What is the solution?

gavs82008
Legend 5
Legend 5

@Phil198tee 

Tried deleting and reinstall the app? 

Unplug your router for a few minutes?

 

Head onto live chat and explain the fault, as we are just customers here. Make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Luke111
Mentor

I have same problem - have you found a solution? Restarting router doesn't work and when chatting online they haven't been able to help. 

gavs82008
Legend 5
Legend 5

@Luke111 

What’s the device your using?

FYI that I do not work for NOW, just a NOW customer trying to help
Luke111
Mentor

Hi, it's also a Chromecast

Luke111
Mentor

Hi there,

 

It's also a Chromecast

gavs82008
Legend 5
Legend 5

@Luke111 

If it helps I found a software update on my iPhone this morning, maybe worth seeing if that helps?

FYI that I do not work for NOW, just a NOW customer trying to help
Luke111
Mentor

Thanks - unfortunately I'm casting from an Android so doesn't work. 

gavs82008
Legend 5
Legend 5

@Luke111 

Sorry bud, don’t know why I assumed it was an iPhone.

 

Can I assume your software is fully updated?

FYI that I do not work for NOW, just a NOW customer trying to help
Luke111
Mentor

No worries - thanks for helping, yep all updated. It is also across all devices when casting so not device specific.

gavs82008
Legend 5
Legend 5

@Luke111 

What about using your phone data as a hot spot just to test it?

 

If that all fails I would send an email to customer support to report the faul, where you can send videos/pictures. 

Address in below picture. 

Now TV customer service.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help