12-10-2021 12:33
Hi,
Am totally confused! Have spent - wasted - an hour going round and round in circles.
My broadband connection is very slow and fluctuates from 15 - 30 mbps - never gets up to the SuperFibre 50 mbps I was promised.
When I do a check on here it says that there is not a problem and speed is 50 mbps. BUT if I do a check via BT Wholesale Speed Check or BroadbandSpeed Checker or any other site where I can check, the speed is very slow.
All I want to do is find out how to get my speed up to the promised level.
Any ideas please?
Solved! Go to Solution.
12-10-2021 13:07
@Anonymous User
When did you join NOW broadband?
Have you tried to reset the router?
Best to give the broadband team a call.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
12-10-2021 13:07
@Anonymous User
When did you join NOW broadband?
Have you tried to reset the router?
Best to give the broadband team a call.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
23-12-2023 23:34
Are you testing over Wi-Fi? If so try a wired test.
What is your guaranteed minimum, and what is your sync speed?
https://help.nowtv.com/article/broadband-speeds-explained
24-12-2023 8:14
Or try another router completely as the one from NOW isn’t great.