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Advocate

Purchases have disappeared

I bought the harry potter box set on the sky store app on my now tv box about a year ago. I went to put it on the other day and they have disappeared aswell as a few other movies I bought (not rented) how fo I get my films back

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Legend 5
Legend 5

Re: Purchases have disappeared

Hi @Ann13 

 

Are these movie titles also missing from any other devices that you use while watching the Sky Store App with i.e. tablet, PC, smartphone etc ?

 

Or is it just your nowtv box that these movies are missing from the Sky Store Library on your Sky Store account ?

 

Maybe have a word with the Sky Store Help line where hopefully they can get to the bottom of it.

 

Link here if you wish to speak or contact Sky Store.

 

https://www.skystore.com/n/hcus/help/contact-us

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Advocate

Re: Purchases have disappeared

No they are gone from everything! My sky store app on my phone and ipad aswell as my sky box dont understand theres around £150 worth of movies just disappeared
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Newbie

Re: Purchases have disappeared

I have also noticed that I have movies missing and quite a few as well. Did anyone ever get to the bottom of this ?

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Advocate

Re: Purchases have disappeared

Nope
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Newbie

Re: Purchases have disappeared

I just noticed all mine had disappeared too... I called sky store and they transferred all the films I’ve ever bought including old ones onto my box... give them a call lovely they are really helpful xx

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Advocate

Re: Purchases have disappeared

Did they? Thats great I will thank you
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