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Peter12340
Occasional Poster

Poor wifi

Hi any suggestions please, joined nowtv broadband and can't cast without constant buffering,also cant email in kitchen, I had talktalk before and had no problems with them. My speed as with talktalk is around 6/7 can't get fibre were we are. 

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RoyB Mentor 2
Mentor 2

Re: Poor wifi

@Peter12340 

 

6/7 is just marginally acceptable, casting adds extra demands, and with weak WiFi, you have the perfect storm here.

 

One or more of the devices here may help with the weak WiFi.

 

If casting still buffers after that, see if you can use a direct device so you don’t have to cast, e.g. a NowTV Stick on your TV instead of casting the NowTV app from a phone or tablet.


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Peter12340
Occasional Poster

Re: Poor wifi

Thanks rob, I think its just crappy Nowtv, there's a lot of bad reviews
about nowtv,
Got to admit they are CRAP.
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RoyB Mentor 2
Mentor 2

Re: Poor wifi

@Peter12340 

 

NowTV is great when it works, as it usually does for me.

 

But I could wish they were more responsive when things go wrong for people.


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1GG
First Poster

Re: Poor wifi

Had the same, endless calls and changing router passwords, they then sent me a new router which was just as crap so suggested I go by a booster & credited my account £14.99! 

 

The booster solved it!

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Peter12340
Occasional Poster

Re: Poor wifi

Hi rob, thanks, some suggested unsychronizing 2.4 and 5 rename each one by adding 2.4 etc at end of original name so you know which channel your on, did this and there is an improvement.

I am channel 7 at the moment and will be trying the others.

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robitoto
Occasional Poster

so poor! i wanna cry! and there is no one to help. no one...

so poor! i wanna cry! and there is no one to help. no one to call! I made really bad choice of choosing now tv

 

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RoyB Mentor 2
Mentor 2

Re: so poor! i wanna cry! and there is no one to help. no one...

@robitoto 

 

Nobody can help you unless you say what the problem is 😥


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robitoto
Occasional Poster

Re: so poor! i wanna cry! and there is no one to help. no one...

really?? is that what you think? so I am waiting for chat to load for 30 minutes today.. nope didnt load… decided to call again like tuesday. 50 minutes waiting time till someone pick up the phone, been promised phone call back at 12:15 ?? do you think someone called? i am logged in to work wifi. I live at work - luckily I can switch to work wifi!

sorry what did you say?

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RoyB Mentor 2
Mentor 2

Re: so poor! i wanna cry! and there is no one to help. no one...

Hi @robitoto 

 

This Community, largely replied on by volunteers, customers like yourself, can answer all sorts of questions without keeping you on a chat line for ages.

 

But we can’t handle billing and account queries, for which you have no alternative but to use Live Chat.

 

You have said above that getting in touch with Live Chat is unsatisfactory (as we know it can be), but you still haven’t said why you are trying.

 

If you want to carry on ranting, be my guest, if it makes you feel better. But I shan’t reply again.

 

However, if you want want some help, and you have a query that is not to do with billing or your account (and even some that are), then please calm down and state it here, and we can see where to go from there.


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