04-01-2019 16:22
When did everybody receive their now tv broadband box once they paid the £10 fee? Does the engineer bring it or does it turn up in the post?
04-01-2019 17:18
Hi @Anonymous User
Normally the NowTV Hub Router is sent out by post 5 days before your live activation date.
When is you scheduled live activation broadband date ?
You can follow the progress of the delivery of your Hub Router, by going to My Account > Orders & Appointments whilst signed in on here.
04-01-2019 17:26
04-01-2019 17:40
Hi @Anonymous User
Does it say under Orders & Appointments that the Hub Router order is being processed ?
Would expect it to be sent out this weekend or latest on Monday if your live date is the 11th of January 2019.
Perhaps give the broadband team a call for an update of the despatch of the Hub Router.
You will find their telephone number by going to Orders & Appointments and click on the drop down arrow below live date.
04-01-2019 17:43