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Anonymous User
Not applicable

Now TV Boost Not Getting 7830

Hi all,

 

I am having issues with getting maximum 1080p stream quality via now TV boost from the LG app on my LGB8 55 OLED TV. I keep getting 4830 stream quality. I have tried uninstalling the app, restarting TV, signing out and back in switching between stereo and Dolby Digital 5.1 in the settings and doing these things sometimes gets the video's to play back in 7830 but next time I open the app or change a program goes back down to 4830. This has only started to happen recently when I noticed the app had facelift. Really frustrating and if not fixed soon is pointless paying the extra £3 a month as I only have a 2.1 sound bar so don't need 5.1 sound. My internet is plenty fast I have 36 mps fibre and the TV when I test speeds on the web browser achieves over 22mps consistent speeds over WiFi and plays 4k HDR via Disney, Amazon and Netflix with no bother. 

 

Any suggestions on what I can do here?

 

Not keen to get a stick as I like all my apps in one place.

 

Thanks

56 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I don't own an LG Smart TV to see if your problem is more widespread, though i would expect more reports about this on the Community Forum (unless you are the first to notice and report it)

 

Maybe other LG Web OS Smart TV owners on the forum can help ?

 

Have you tried unplugging the power to the television for about 2minutes to see if that makes any difference ?

 

Or maybe a factory reset which is a pain in the backside.

 

If that doesn't work, would it be practically possible in your home setup to connect an Ethernet cable between the LG TV and Router to see if there is any improvement (even though other Apps run fine over WiFi with your television and Router).

Anonymous User
Not applicable

Hi thanks for the advice.

 

Can't attach a ethernet direct sadly as router is too far away.  I have tried a powerline before getting speeds above 16mps but this was not as fast as WiFi speeds so returned it as lowered stream quality on other apps. Tried turning TV on and off also at the wall.

 

The odd thing is the streaming quality seems perfectly good. Just can't tell if it's 1080p or if it's still 720p. The upskilling is good on the TV so hard to tell. From what I have read stream quality number needs to show 7830 or above to tell if you are getting 1080p. Unless I am wrong here. I am only getting 7830 occasionally when restarting TV for an entire episode. It's not that its going up or down with internet speed it's like it does not always enable it and will go up to only 4830 stream quality. Sound is much better though with 5.1 enabled.

 

Could even just be an error with the app showing the wrong stream quality number but actually still streaming in 1080p. Would be so much better if it just said somewhere what standard it was streaming in like on Amazon prime video. Hoping a rep from NOW TV could confirm. Just bugging me.

 

 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Does the 4830 streams happen with all NowTV content or certain TV shows or Movies (where not all content is 1080p with a Boost Pass).

 

Or are you using a NowTV Sports Pass with NowTV Boost ?

 

Should you be mainly using Boost with NowTV Sports, i would consider a NowTV Stick just for the 50fps playback for the six supported Sky Sports live channels that offer 50fps.

 

In my opinion 50fps over 25fps is a much bigger improvement to watching sports than the bump from 720p to 1080p.

 

My Youview box displays 7830 when you press the info button on the Youview remote when streaming 1080p content on Boost.

 

Hopefully somebody else on the forum will have other suggestions to try on your LG Web OS Smart TV (unless the LG television information about the stream quality is a little buggy or unreliable to judge the PQ on).

Anonymous User
Not applicable

Hi,

 

I don't have a sports pass. Mainly use for movies TV shows and live streams on a range of channels and content.

 

When I was on 7 day boost trial had no issues at all. Just noticed since the membership is now paid for and the app has had a facelift.

Saint1976
Elite 3

@Anonymous User @schnapps fired up my LG WebOS.2 TV.

 

All live channels I tested (Sky 1 and F1 Channel) are showing 'Stream Quality 7831'.

 

On demand content (Gold Rush, The Undoing, The Third Day) shows varying rates.

 

They are HD though and I'm receiving 5.1 surround sound. I'll hazard a guess that on demand uses a different/higher compression rate that doesn't degrade the overall image quality to a noticeable level.

 

IMG_20201212_123837.jpg

IMG_20201212_124225.jpg

IMG_20201212_124346.jpg

schnapps
Legend 5
Legend 5

Hi @Saint1976 @Anonymous User 

 

I don't use my Youview box that often which has the streaming quality information figures, where i tend to use my NowTV 4K box which doesn't offer this information feature.

 

Just tried a movie and entertainment episode on demand (both marked HD) on my Youview box.

 

The movie was The Great Gatsby which showed 7832 and Episode 1 of The Undoing which showed 4832.

 

Both streams was definitely HD 1080p to my eyes so i would ignore the figures if you are happy with the PQ.

 

When i have time next week i will ask the NowTV Community Manager, for the reason why there is different figures for HD marked streams across various on demand and live NowTV content.

schnapps
Legend 5
Legend 5

Just sent the NowTV Community Manager a message with the link to this thread asking the question for the reasoning for different streaming information figures when watching HD content with a Boost Pass.

 

 

Anonymous User
Not applicable

Thanks for sharing this.

 

Tested a range of live channels sky 1, sky Atlantic and sky news. And tried a few on demand programs such as gangs of London and raised by wolves. All maxing out at 4830 (4831 or 4832 ect). Internet speeds are currently 31.7 mps.

Anonymous User
Not applicable

Restarted TV again, singed out and back in and restarted my router. Now able to get 7831/2 for the live channels and some on demand content such as movies (Dolittle). Still 4832 for Gangs of London, raised by wolves or band of brothers. I will see how it continues as I was able to do this before. Don't want have to restart everything each time to force the HD streaming. Definitely not an internet speed issue as had stable speeds all day.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

From my quick testing on my Youview box, i found the NowTV live Entertainment, Cinema and Sports channels was giving me a figure of 7831.

 

Where on demand content varied from 4830 or 7831 (more 4830 from the TV shows that i tried).

 

If you are happy with the PQ then don't let these streaming figures bug you, where it seems there is nothing wrong with your LG TV or internet.

 

Once i get the reason for the difference with regards to the varied streaming figures of either 4830 or 7831 from the NowTV Community Manager i will post the answer why on the thread here.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Just tried Arrow and Discovery of Witches on Sky One using on demand and both episodes that i tried was 7831, where i tried two TV shows on Sky Atlantic and they was showing 4831 with my Boost Pass.

 

Don't know if this runs true across the full Sky One and Sky Atlantic on demand library for example, but perhaps like @Saint1976 mentioned it the way the content provider who sends the files to NowTV compresses the files or bit rate that they use.

 

Going to leave it to the NowTV Community Manager to give the reasoning.

 

 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Ignore my above theory where i just did a quick test on Bounty Hunters on Sky One S1 Ep1 and it was showing 4831.

Anonymous User
Not applicable

@schnapps I’m having the same issue on my LG TV 55B6V, mainly on the on demand content. Last time I had boost (several months ago) it was consistently at 7830 but not anymore. 

I don’t think it’s an issue with the app as the app hasn’t been updated since August 2019 (v 3.0.2) according to my TV so I’m guessing something has changed at Nowtv’s end.

 

 I’ve also been using the NowTV app on my Apple TV which more supports boost and although you don’t get the streaming rate the PQ looks sharper/better. 

Would be good to see an acknowledgment of this issue from NowTV and a planned fix. 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I have asked the NowTV Community Manager on more than one occasion to provide some input on this thread.

 

Maybe contact NowTV using one of the communication methods on this link below on when a fix will be rolled out.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

My only device that offers information about the quality stream is my Youview box, which is not my main playback device in the home.

 

Tried a couple of episodes of Banshee and GOT (both Sky Atlantic) on the Youview box and currently i am getting a stream figure 7831.

 

Edit - Just fired up my Youview Box and tested out Raised by Wolves S1 Ep 1 where the streaming quality maxed out at 4832 😠.

lockmatt
Expert 2

hi @schnapps i have the boost pass and watching tin star liverpool is showing a stream quality of 4830,live channels on entertainment and sky sports show stream quality of 7831

Anonymous User
Not applicable

lockmatt,

as a solution keep restarting tin star episode eventually it will be 7830-i have need to restart anywhere between 3 to 7 times

Anonymous User
Not applicable

Same problem here on an LG  OLED65E6V. 

 

Box sets and movies stream at 4830 and can only get 7830 if I switch the TV off/on (at the wall and not with the remote!!).  Also as others have seen, if you drop out of a show on a 7830 1080HD stream and then come back later it's back to 4830 / 720p no DD.

 

Live TV *seems* to be OK but anything on demand plays at 4830 (720p) with no Dolby 5.1 until the TV is restarted.

 

I first noticed this on Raised by Wolves as the PQ looked a bit off (blurry). I've tested with a few other shows (Terry Pratchet's Color of Magic being one) and they all now exhibit the same issue.

 

Seems to be a recent issue with the latest version of the app.

Anonymous User
Not applicable

Just discovered this place and discussion after posting similar issue on the BT community.

 

I also have the same problem. As it's on both my LG TV and my Youview box I don't suspect hardware. I also have both devices on ethernet, so don't suspect broadband issues. All my live tv and other streaming services are dolby digital/DD+/DD atmos as before.

 

While I'm concerned I'm getting lower PQ, my main issue is in only getting stereo sound. Was getting 5.1 on box sets til maybe a few weeks ago.

 

I found that if I toggle 5.1 to stereo then back again, then choose something not currently buffered, I *may* get 5.1 and higher bitrate. If I've already started on some given episode, no amount of toggling will get me 5.1.

 

As I'm new here, can anyone tell me if this stuff gets read and acted upon by anyone who can actually do something about this? I was looking at getting the movie package over the hols, but won't do so while this problem persists.

Anonymous User
Not applicable

I am having this issue on an LGB8 built in app. Subscribed to entertainment and boost packs.

 

I can't for the life of me get it to output 5.1. My soundbar always reports Dolby 2.0. I was also stuck on streaming quality 4832 but found that if I switch the sound mode to stereo in boost settings it jumps up to 7832. When I change it back to 'surroun' it resets to 4832 again. Neither setting actually gives me surround sound...

Anonymous User
Not applicable

Literally just managed to get 5.1 and 7832 for the first time ever after posting the above. Appears to be random though, just tried starting loads of different episodes of a Discovery of Witches and eventually one worked in that setting....

 

Weird. And annoying.