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Anonymous User
Not applicable

No tv remote

Hi my now tv remote stopped working a few days after I got it so was using the mobile phone app- my WiFi provider has recently changed so I can’t use my phone anymore as the phone has to be connected to same device as now tv stick- any way I can reset this as obviously now tv stick is connected to the old WiFi 

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have you still got the old Router which worked with the Roku Remote App on your phone ?

 

If so power it up but don't connect the old Router to the telephone socket.

 

Leave the new Router running has normal.

 

Hopefully then you will be able to use the App to go into the NOW Stick Settings under Network to select the new wifi on your new Router.

 

Once this is done, remove the old Router and swap the phone home wifi back on the new Router network.

 

Or the other way, use the old network name and wifi password if you still have this information available and go into your new Router settings and change it to the old Router network name and wifi password and keep with these details on your new Router.