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Lucy99
Advocate

No sound on Sky News on Samsung TV

I’ve got sound on all channels except Sky News on Samsung TV Now app. Known problem? Is there a fix? Sound on Sky News works in my phone.

29 Replies
schnapps
Legend 5
Legend 5

Hi @Lucy99 

 

I haven't seen anybody on the NOW Community Forum or over on NOW Twitter report this.

 

Unfortunately i haven't got a Samsung Smart TV with the inbuilt native NOW App to check.

 

I tried Sky News on my NOW box and Roku Player and both run Sky News fine with regards to both picture and sound.

 

Can't really suggest much apart from temporary unplug the power to your television and Router, maybe a fresh NOW App download.

 

There is about 3 different ways to access the live Sky News TV Guide from the NOW App, maybe try all three methods.

 

Apart from that get in touch with NOW live chat to report the problem, though it does sound an isolated case (unless more Samsung Smart TV owners come forward). 

Russ2204
Advocate

Same issue here!!!

Kestem
Observer

Same issue here 😩

gavs82008
Legend 5
Legend 5

@Lucy99 

Just to echo the sound advice from @schnapps  if you are unable to delete the NOW app, I would suggest to clear the app cache.

https://www.windowsdispatch.com/clear-app-cache-cookies-samsung-smart-tv/

Worst case scenario to set the TV back to factory settings.

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @Lucy99 

 

Two other people have reported the same issue over on NOW Twitter in the last 24 hours with a Samsung TV.

 

Unfortunately reading the Tweets between NOW and the two people who have reported it, they still can't get sound from Sky News via the live streaming feed off the TV Guide inside the App.

Sportwatcher
Scholar

Yes, I have this issue too through Samsung TV. No sound. Other channels all OK 

Kristian78
Advocate

Now TV, I have the same issue as initial post and it seems others have too. 
for info:

1. Reinstalled NOW TV app - did not resolve issue

2. Deleted NOW TV app and reinstalled - did not resolve issue

3. Reset Samsung TV to factory settings - did not resolve issue

4. Unplugged tv, waited 5 mins, turned back on - did not resolve issue

 

Any other advice?

2112Boy
Advocate

Hi,  did you resolve this issue?  I’m having the same problem on my Samsung TV.  Every channel on my Now TV app is fine but no sound on Sky News. 

BenL
Newbie

Hi I have the same problem - has anyone managed to resolve ?

gavs82008
Legend 5
Legend 5

@BenL 

Report the issue with NOW staff using one of the methods within my signature. 

 

Assuming you have tried to;

  1. Delete reinstall the app
  2. Unplug your router for a few minutes
  3. Unplug your TV for a few minutes
  4. Set the TV back to factory settings
FYI that I do not work for NOW, just a NOW customer trying to help
JonBus
Advocate

Same problem here been like this for weeks now 

Paul_Peacock
Mentor

Same here.

Samsung Smart TV.Subscribed to movies & entertainment.

Sound broken on Sky News in Now TV app.

 

Dezebel
Advocate

Another one with Samsung tv and no sound. 
really frustrating. 

fletchjams
Newbie

Same issue still ongoing. Does Now TV have a fix for this? I'm sure if there was a problem processing part of my subscription payment they'd be on it like a shot 

louisec
Advocate

I'm having same problem too! Is no one from Now TV helping with this now?

DonXCVI
Advocate

Same issue here, been like this for months. Tried all the suggested approaches to no avail. Why won’t NOWTV try and fix this or offer any advice?

Michelle1
Advocate

Same here. I’ve had the issue for months and tried all options. Please fix it Now/Sky

Shaun
Observer

Yep, same here. Really odd all the other channels are fine.

Simon-J
Community Manager
Community Manager

Hi @Shaun @Lucy99 @Michelle1 @DonXCVI @Paul_Peacock 

 

If you're still experiencing this issue can I ask you to provide the following infomation so we can investigate?

 

  • Samsung TV model number
  • Samsung TV OS version
  • NOW app version

Thanks

 

Simon

louisec
Advocate

Samsung TV Model Number: UE50MU6120
Samsung TV OS Version: 1300
Now App Version: 7.3.8