Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎24-11-2022 21:24 - edited ‎24-11-2022 21:26

No sky news on mobile app

When I watch live tv on now app on iPhone sky news just comes up with something went wrong. I have a works phone which is android and it works fine. I normally tether my ipad but that’s the same. Is there a problem with the app on iOS. I’ve used it for ages without a Problem until now 

0
3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎24-11-2022 21:42

@Anonymous User 

Have you tried deleting and reinstalling the app on the iPhone? 

Make sure your private relay is switched off.

https://support.apple.com/guide/iphone/protect-web-browsing-icloud-private-relay-iph499d287c2/ios

What happens if you use your mobile data?

FYI that I do not work for NOW, just a NOW customer trying to help
0
Anonymous User
Not applicable

‎24-11-2022 22:09

Thanks but yes I’ve deleted I’ve reinstalled I’ve tried Everything even the personal relay.

gavs82008
Legend 5
Legend 5

‎24-11-2022 22:24

In response to Anonymous User's comment

 

@Anonymous User 

Jump onto live chat and report the issue with NOW. 

Make sure you click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support with pictures etc. see the below picture for the email address.

911BA4D7-2040-4E7C-8985-BC7932022320.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
0