26-09-2018 18:34 - edited 26-09-2018 18:36
Same error code on mine, works on fire TV stick ok.
If I do network test in the app all of the servers are ok.
Shame as I find the Now TV box faster than the fire stick.
26-09-2018 19:54
@Anonymous User wrote:
I have the app and I checked I'm on latest firmware. On black Puck box.
But it doesn't open or work, says it encountered an error with this code: NW 6 400
My network is fine.
Hi @Anonymous User
from the Google search I've just conducted it would appear that Netflix error codes starting with NW are network related. The search returns, lots of different NW error codes, but they are all network related
but to be fair, it may not be something that you can necessarily see on your end .
I can remember some time ago, there appeared to be nothing wrong with our Internet connection but Netflix itself would not work until our router had been reset. The only thing that I can suggest is that you reset your router and NowTV hardware. But don't reset your now TV hardware until you know that your router has been reset and that it is talking to your ISP/ again and you have an Internet connection.
CC @schnapps
26-09-2018 20:42
Thanks. I tried a full factory reset and a full cold router reboot. But still an error.
I googled the same error and earlier this year a lot of people couldn't get Netflix on their Roku boxes. And then it just got fixed without user intervention.
Hoping for the same here as Netflix runs on all my other devices connected to the same network.
26-09-2018 21:29
I have the black puck box and I'm receiving the same error. Hopefully it's sorted soon.
27-09-2018 22:25
I have a little black box and I am getting the error code but my built in Freeview box downstairs is working fine. It seems like it's just the little black boxes that are not working
29-09-2018 14:25
Black NOW TV Box:
Install the app.
Go to the home screen.
Go to Settings > System > Advanced System Settings > Network connection reset > Reset connection.
Press OK.
Box will restart.
When you are back on the home screen after the restart, go to Settings and connect to your home broadband.
Open Netflx again.
Worked for me!
29-09-2018 15:11
@Anonymous User wrote:I have the app and I checked I'm on latest firmware. On black Puck box.
But it doesn't open or work, says it encountered an error with this code: NW 6 400
My network is fine.
Excuse my ignorance, but what is a Puck box? I have never heard of it.
I have a Now TV black Smart Box and Netflix works extremely well on it, with better picture quality than Now TV Cinema.
Wlat