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Mentor

Re: Netflix now in app store

Same error code on mine, works on fire TV stick ok.

If I do network test in the app all of the servers are ok.

Shame as I find the Now TV box faster than the fire stick.

 

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Legend 5
Legend 5

Re: Netflix now in app store


@Stevieeee wrote:

I have the app and I checked I'm on latest firmware. On black Puck box. 

But it doesn't open or work, says it encountered an error with this code: NW 6 400

My network is fine. 


Hi @Stevieeee

from the Google search I've just conducted it would appear that Netflix error codes starting with NW are network related. The search returns, lots of different NW error codes, but they are all network related  

but to be fair, it may not be something that you can necessarily see on your end .

I can remember some time ago, there appeared to be nothing wrong with our Internet connection but Netflix itself would not work until our router had been reset. The only thing that I can suggest is that you reset your router and NowTV hardware. But don't reset your now TV hardware until you know that your router has been reset and that it is talking to your ISP/ again and you have an Internet connection.

CC @schnapps


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
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Scholar

Re: Netflix now in app store

Thanks. I tried a full factory reset and a full cold router reboot. But still an error. 

I googled the same error and earlier this year a lot of people couldn't get Netflix on their Roku boxes. And then it just got fixed without user intervention.

Hoping for the same here as Netflix runs on all my other devices connected to the same network.

 

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Advocate

Re: Netflix now in app store

I have the black puck box and I'm receiving the same error. Hopefully it's sorted soon.

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Re: Netflix now in app store


I have a little black box and I am getting the error code but my built in Freeview box downstairs is working fine. It seems like it's just the little black boxes that are not  working 
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Advocate

Re: Netflix now in app store

Black NOW TV Box:

Install the app.

Go to the home screen.

Go to Settings > System > Advanced System Settings > Network connection reset > Reset connection.

Press OK.

Box will restart.

When you are back on the home screen after the restart, go to Settings and connect to your home broadband. 

Open Netflx again.

Worked for me!

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Expert

Re: Netflix now in app store


@Stevieeee wrote:

I have the app and I checked I'm on latest firmware. On black Puck box. 

But it doesn't open or work, says it encountered an error with this code: NW 6 400

My network is fine. 


Excuse my ignorance, but what is a Puck box?  I have never heard of it.

I have a Now TV black Smart Box and Netflix works extremely well on it, with better picture quality than Now TV Cinema.

 

Wlat

 

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