21-04-2020 18:42
For some reason we can’t get Netflix to launch today, all other apps are working fine. Netflix working fine on laptop, no issue with our account. We have taken off and reinstalled app, checked connection etc but can’t get it to load.
Any ideas?
22-04-2020 18:28
hi i got through on the broadband number and i said netflix isn’t loading and a few other people were having the same problem they said there was an issue and back office was dealing with it and they wud rectify it as soon as possible but that was 1pm and mine is still down
22-04-2020 19:50
Mine isn't loading too and I gave tried everything recommend. Went round in circles in the help centre here. Finally here. So is it a problem with Netflix app woth NOWTV? My kids have NOWTV sticks on the same account and they are working... Do I just wait??
22-04-2020 20:12 - edited 22-04-2020 20:14
Having same issue with Netflix not loading.
When I click on app Netflix starts to open then goes to Now TV home screen.
Have tried deleting app and reloading still not working on black smartbox.
22-04-2020 20:25 - edited 22-04-2020 20:27
Hi @Anonymous User
Looks like there is a glitch or software bug on the Netflix App on certain people's NowTV black boxes (haven't noticed yet nobody report an issue on the NowTV Stick or NowTV 4 K smart box).
Apparently NowTV are looking into it according to their Twitter feed.
My NowTV 4K Smart box is running fine with the Netflix App.
I don't own an older NowTV black box anymore, but i am wondering if you can try something for me.
On the front home page screen go to search and type in Netflix, if it gives Netflix has a search result see if it will take you into the Netflix App without crashing back to the NowTV home screen page.
Or go to My Apps and launch Netflix from there.
I would imagine you will get the same result, but it's worth a try.
22-04-2020 21:33
I’ve been having this issue. Just tried the ‘search from home page’
same issue unfortunately
22-04-2020 22:07
28-04-2020 21:03
I have the same issue still, Netflix is not working and tried both options.
Has NowTV advised one when this will be resolved?
30-04-2020 21:52
30/4 still not loading, are we still waiting on netflix
24-04-2020 10:42
I've had the same issue.
Tried launching Netflix from the TV Guide and from My Apps, but the logo comes up but then goes straight back to the NOW TV home page.
I spoke to Netflix CS and they said they were aware of the issue. I guess we've just got to play the waiting game.