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- Netflix app won’t load on NOW TV box
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Anonymous User
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22-04-2020 20:56
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Netflix app won’t load on NOW TV box
So my Netflix app won’t load on my NOW TV Smart Box.
I click the app to open it, it shows the classic ‘Netflix’ in red with black background and then just goes back the NOW TV app page
I have uninstalled and reinstalled the Netflix app. Checked for updates. Tested my internet connection (other streaming services are working fine) and I am going crazy here.
The live chat is not on for obvious reasons and it’s not an issue on Netflix’s side.
The app on my box is the only way I can use Netflix so I’m basically paying for nothing right now
Anyone out there have the same issue or a fix?!
Please help!
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Netflix
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Anonymous User
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23-04-2020 14:43
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Same happened to me. I know it doesn’t help but your not alone.
Anonymous User
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24-04-2020 11:29
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We are having the same problem. I've tried all the same things as you?! It's really weird and annoying!
Anonymous User
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24-04-2020 11:44
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I read somewhere on here it’s a bug in the Smart Box but I can’t confirm this. Really starting to get in my nerves as BBC iPlayer only has so many things you can watch!
Anonymous User
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25-04-2020 15:00
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I wonder what would happen if the nowtv box is reset to factory settings. As I have Netflix via Amazon prime I’m not sure if I want to take the chance.
Suppose I’m a coward.
HEY NOWTV IF YOU CARE ABOUT YOUR CUSTOMERS GET IT SORTED WITH AN UPDATE OR SOMETHING.
Anonymous User
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28-04-2020 21:06
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I am having exactly the same issue. After going on live chat with Netflix, and doing the recommended switching off of the device, removing and reinstalling the app, testing my internet connection, switching that off and back on, and nothing working, it was passed to the Netflix tech team. I did a full factory reset of my box, and it’s made no difference at all!
Anonymous User
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28-04-2020 22:27
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My netflix won't load tried all sorts of trouble shooting and nothing works
Anonymous User
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24-04-2020 11:30
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I am having the exact same issue. Let us know if anyone has similar. I am in Northern Ireland. Any geographical context to this problem?
Anonymous User
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24-04-2020 11:32
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We live in Dorset. I have quite an old box, about 3 years old? Not sure if that is an issue?
Anonymous User
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24-04-2020 11:45
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I’m in Bristol, don’t think it’s a geo thing. Apparently a bug in Smart Boxes but no idea if this is correct. Just wish someone from NOW TV would confirm this as I’m losing my mind and paying for something I can’t access!
