21-04-2020 18:49
Hi
My Netflix app has stopped working yesterday, i click on it and it goes to Netflix load up screen then goes back to the Nowtv screen?
My Netflix account is fine as it works on my iPad. I have uninstalled the app on Nowtv and reinstalled, I have also done a factory reset it still won’t connect. Can anyone help on what to do or what the issue is
thank you in advance
21-04-2020 18:50
We have the exact same issue. Can’t help but hoping someone has the answer. It’s obviously a tech issue
21-04-2020 19:01
Yes it’s a nightmare, as there is no one to email or speak to
23-04-2020 16:35
Has anyone managed to find a way to resolve this issue yet
21-04-2020 19:03
Hi @Anonymous User @Anonymous User
Netflix is still working perfectly for me on my NowTV 4K Smart box where i am currently watching a movie.
Only suggestion i can offer is to see if any of the steps in this trouble shooting guide linked below makes any difference (would normally say try a fresh Netflix App install on your device but it seems you have already tried that 😡).
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
21-04-2020 19:07
Thanks but no doesn’t work
i am using a nowtv box, I have two both have stopped working for Netflix . Don’t know, think it must be a technical issue somewhere
22-01-2021 20:56
I have the same issue with my now tv box. Last week it happened with amazon prime and you tube. Also since theyve changed the home page, I click an app it takes me back to the homepage! So annoying! Maybe they're trying to phase out the boxes
22-01-2021 21:40
@Anonymous User
Is it the Now TV black box by any chance?
If I’m being honest I agree with you that I believe Now TV are beginning to phase out more of their own devices.
Do you own an Amazon Fire stick by any chance?
21-04-2020 21:55
This is the exact same with mines. Stopped last night and still not working on the box. I have done all the things they tell you to do and no change. Very frustrating
22-04-2020 10:25
I'm having the same issue. I've tried removing the App and reinstalling, but that had no affect.
Have restarted a number of times but don't want to restore to factory settings again, as I have to sign back in to all of the other Apps. (Although if that worked, I'd be tempted!)