NOW app requesting firmware update

[Anonymous User]

Installed on our Samsung tv the app isn't loading but requesting a firmware update.  I've manually updated the tv and there are no updates to install. NOW tv is still not loading. 

[Simon-J]

Hi @Jess96 

We've not been given a precise date on this but I'll update this thread if I do hear anything.

Thanks

Simon

[liw2189]

HI @Simon-J 

Any idea of when we can expect this update in January - I have issues with my Samsung M50A smart monitors.

Thanks

[nickloman]

Hi @Simon-J - do you happen to know if this also applies to the Samsung LSP9T projector as the app has recently disappeared for me? More details over at: https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/NOW-TV-app-disappeared-from-Samsung-LSP9T/m-p...

[Jess96]

Hi @Simon-J,

We're over halfway through January now. Any updates as to when this issue will be fixed? Will it still be January?

[Wrprce]

Hi @Simon-J 

Any further updates to report on this one? Still not visible on the App Store. 

Thanks

[ElDodrigo]

Hi @Simon-J, would you happen to know whether Samsung's Smart Monitors (which are 2021 Smart TVs without a tuner) will get back the Now app? After a long chat with Samsung, as stated in the App store, support for its apps is not Samsung's responsibility but that of the App developers. 

I have a Samsung Smart Monitor M70A with the same issue...

If the app has compatibility issues, could we at least be able to have access to the latest known version of the App?

I think we would prefer seeing it occasionally crash rather than not having it at all.

Thanks

[Simon-J]

@ElDodrigo 

I'll chase an update on this and update this thread as soon as I have an answer.

Thanks

Simon

[ElDodrigo]

Hi @Simon-J, were you able to get an update about this situation?

Thanks

[Jess96]

I've been trying to get a real update about this Now app issue for months and still nothing.

@Simon-J, your previous claim of January proved false. When can we expect your error to be fixed?

[ElDodrigo]

@Simon-J, could you please update us on the situation?

I read that the UK Government wants to pass a law where "essentially, the likes of Samsung, LG and Sony will soon be forced to include BBC iPlayer, ITV Hub, All 4, My5, STV Player and S4C Clic apps on new and existing smart TV models.

The same rules will similarly apply to platforms like Sky and Now TV"

https://www.techradar.com/news/your-smart-tv-is-getting-an-enforced-improvement-soon

It would help them if you made accessible your Now app, for Tizien devices, on the App store of their Smart Monitors.

Thanks,

Lawrence 

[RoyB]

@ElDodrigo 

I wonder how the government would force Now, no longer the provider of any devices, to provide apps on their app?

Sloppy journalism there 😢

[ElDodrigo]

@Simon-J, hi,

Just a polite nudge, if you could provide us with an update about the Now app on our Samsung Smart Monitors.

Thanks:)

Lawrence:)

[Jess96]

Yes, @Simon-J, an update after 5-6 months of the same issue with no real updates or solutions would be much appreciated.

[ElDodrigo]

Hi @Simon-J, any updates about the Tizien version of the Now app, which you removed from the Samsung Hub and App Store, for the Samsung Smart Monitors M5 and M7, from last year?

The M8 and M70B models have just been released. Do they also not get the app?

Any update would be appreciated, and possibly sometime nearer to your company's name rather than later:)

Thanks

[ElDodrigo]

Hi again, @Simon-J.

Did you do anything today? I've just been in the TV's app store and saw the Now app listed and downloaded onto the device!

Just logged in and it works like a charm!

At last, we should all be able to watch Now TV without the need of another device, just as we intended!

In any case, thanks NowTV for sorting this out!

Regards,

Lawrence 

[Jess96]

Weeks/months of radio silence and being told to "just wait, someone will get back to you" when I ask what's going on then suddenly it's back up with no formal update? This has been a pain from start to finish. 

Thank you @ElDodrigo for alerting to me to the app's reappearance. 

[ElDodrigo]

Hey!

Did you hear back about this, by any chance?

Thanks

[Anonymous User]

Thanks. Tried this already though. Still doesn't work as TV doesn't find any updates when run manually.