30-10-2021 12:55
Installed on our Samsung tv the app isn't loading but requesting a firmware update. I've manually updated the tv and there are no updates to install. NOW tv is still not loading.
Solved! Go to Solution.
03-11-2021 18:58
Ive spoken to samsung an theyve said its a known issue they are working on a fix
23-12-2021 12:12
Hi all,
Due to the current issue the NOW app has temporarily been removed from this device. It should be back on and working in Jan. I will keep you updated.
Thanks
Simon
Community Manager
24-12-2021 21:49 - edited 24-12-2021 22:00
Hi @Simon-J
Do you know when in January we can expect to have the app back? Updates after opening a case with the support team in November have been very limited and I need to know if it's really worth paying for another month where I can't use my main device.
Thanks.
29-12-2021 17:35 - edited 29-12-2021 17:36
Hi @Simon-J - do you happen to know if this also applies to the Samsung LSP9T projector as the app has recently disappeared for me? More details over at: https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/NOW-TV-app-disappeared-from-Samsung-LSP9T/m-p...
03-02-2022 22:04
21-04-2022 21:39
Hi @Simon-J, would you happen to know whether Samsung's Smart Monitors (which are 2021 Smart TVs without a tuner) will get back the Now app? After a long chat with Samsung, as stated in the App store, support for its apps is not Samsung's responsibility but that of the App developers.
I have a Samsung Smart Monitor M70A with the same issue...
If the app has compatibility issues, could we at least be able to have access to the latest known version of the App?
I think we would prefer seeing it occasionally crash rather than not having it at all.
Thanks
22-04-2022 11:33
I'll chase an update on this and update this thread as soon as I have an answer.
Thanks
Simon