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Anonymous User
Not applicable

‎30-10-2021 12:55

NOW app requesting firmware update

Installed on our Samsung tv the app isn't loading but requesting a firmware update.  I've manually updated the tv and there are no updates to install. NOW tv is still not loading. 

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎03-11-2021 18:58

In response to Saint1976

Ive spoken to samsung an theyve said its a known issue they are working on a fix 

View solution in original post

59 REPLIES 59
Simon-J
Community Manager
Community Manager

‎23-12-2021 12:12

In response to gavs82008

Hi all,

 

Due to the current issue the NOW app has temporarily been removed from this device. It should be back on and working in Jan. I will keep you updated.

 

Thanks

 

Simon

Community Manager 

Jess96
Mentor

‎24-12-2021 21:49 - edited ‎24-12-2021 22:00

In response to Simon-J

Hi @Simon-J

 

Do you know when in January we can expect to have the app back? Updates after opening a case with the support team in November have been very limited and I need to know if it's really worth paying for another month where I can't use my main device.

 

Thanks.

0
Simon-J
Community Manager
Community Manager

‎26-12-2021 12:27

In response to Jess96

Hi @Jess96 

 

We've not been given a precise date on this but I'll update this thread if I do hear anything.

 

Thanks

 

Simon

0
liw2189
Observer

‎06-01-2022 12:33

In response to Simon-J

HI @Simon-J 

Any idea of when we can expect this update in January - I have issues with my Samsung M50A smart monitors.

 

Thanks

0
nickloman
Mentor

‎29-12-2021 17:35 - edited ‎29-12-2021 17:36

In response to Simon-J

Hi @Simon-J - do you happen to know if this also applies to the Samsung LSP9T projector as the app has recently disappeared for me? More details over at: https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/NOW-TV-app-disappeared-from-Samsung-LSP9T/m-p...

Jess96
Mentor

‎18-01-2022 15:45

In response to Simon-J

Hi @Simon-J,

 

We're over halfway through January now. Any updates as to when this issue will be fixed? Will it still be January?

0
Wrprce
Observer

‎03-02-2022 22:04

In response to Simon-J

Hi @Simon-J 

 

Any further updates to report on this one? Still not visible on the App Store. 

 

Thanks

0
ElDodrigo
Mentor

‎21-04-2022 21:39

In response to Wrprce

Hi @Simon-J, would you happen to know whether Samsung's Smart Monitors (which are 2021 Smart TVs without a tuner) will get back the Now app? After a long chat with Samsung, as stated in the App store, support for its apps is not Samsung's responsibility but that of the App developers. 

I have a Samsung Smart Monitor M70A with the same issue...

If the app has compatibility issues, could we at least be able to have access to the latest known version of the App?

 

I think we would prefer seeing it occasionally crash rather than not having it at all.

 

Thanks

 

0
Simon-J
Community Manager
Community Manager

‎22-04-2022 11:33

In response to ElDodrigo

@ElDodrigo 

 

I'll chase an update on this and update this thread as soon as I have an answer.

 

Thanks

 

Simon

ElDodrigo
Mentor

‎28-04-2022 11:40

In response to Simon-J

Hi @Simon-J, were you able to get an update about this situation?

Thanks