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Simon-J
Community Manager
Community Manager

Re: NOW app requesting firmware update

Thanks @Bomber7863 

 

Seems it's likely an issue Samsung's side but I'll make sure our teams are aware and are kept up to date with any progress.

 

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Howie
Advocate

Re: NOW app requesting firmware update

Still happening for me too. Not exactly what I'm paying money for.

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viewer
Advocate

Re: NOW app requesting firmware update

Yes  -  I have had the problem for 2 weeks now ... completed 2 firmware updates (1 manual usb one, then another more recent internet based one).  Also attempted to clear the data/cache of the app.  Even reset the tv and all the apps.  NO SUCCESS AND NO HELP FROM NOWTV (despite lengthy call).

If this is a SAMSUNG issue, why DO ALL MY OTHER streaming apps work just fine (disney/apple/prime/netflix??)


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RoyB
Legend 5
Legend 5

Re: NOW app requesting firmware update

@viewer 

 

An issue with Now on Samsung could potentially be the fault of either party.

 

In this case, the view seems to be that Samsung need to change something (back) so that Now isn’t triggered into suggesting a firmware update on the Samsung TV. Or, possibly, that Samsung should provide such a firmware update to overcome whatever the Now app is barfing on.


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viewer
Advocate

Re: NOW app requesting firmware update

I reckon this is easy fix for NOWTV if they got their APP engineers to debug whatever triggers their "FW checking sw"  ... like I said before, presumably OTHER apps have fw/sw version checking routines BUT despite multiple FW upgrades, those OTHER apps perform perfectly.  NOW TV should get their APP engineers to try debugging .. not difficult!  TAKE SOME RESPONISIBILITY NOWTV

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RoyB
Legend 5
Legend 5

Re: NOW app requesting firmware update

@viewer 

 

Are you a professional software developer?

 

Here’s the dilemma:-

 

There’s a genuine reason, from the past, where Samsung TVs could not handle Now; there was nothing wrong with the Now app, but there was something wrong with the Samsung software which didn’t do what it was supposed to do, according to the API specs. Which Samsung duly fixed in a later release.

 

So Now would detect the issue, determine that the later release was not installed, and request the user to install it. And when the user did, all was well again.

 

Recently, something in the Samsung software, without Now changing anything at their end, has started giving false positives to the test (which is necessarily still in the Now software for historic reasons). So this is reasonably something for Samsung, who broke it, to fix.

 

Coding round other peoples’ bugs, as you seem to be suggesting, is a mug’s game.


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viewer
Advocate

Re: NOW app requesting firmware update

Thanks ... it would be nice to know if there was some official communication/actions between Samsung and NOWTV, to resolve this issue.   So far, with your "inside" knowledge of the API, the past would tend to suggest Samsung are at fault.   My fear, is in your use of the word dilemma ... where neither party takes any action/responsibility to even investigate!

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RoyB
Legend 5
Legend 5

Re: NOW app requesting firmware update

@viewer 

 

To clarify, I have not seen the APIs. We often have to ‘black box’ these things.

 

I was just pointing out that the criteria for ascribing a bug to Samsung or to Now is to inspect the API published by Samsung and determine if the behaviour observed is compliant with the API or not.

 

In the earlier case, Samsung released a firmware upgrade, from which we might deduce which side of the API the issue was on.

 

But we can never be quite sure. And there are often grey areas in APIs where interpretations can differ,

 

But the net effect of all this is that in most cases, developers have ways of knowing where to ascribe a problem, and who should fix it.

 

Of course, if you are a software minnow and a bug in Microsoft Windows means you can’t get your product out, you are tempted to code round it. But then your product may stop working when Microsoft finally do fix the bug; I’ve seen that happen.

 

But that’s the only dilemma; code round somebody else’s problem to get a fix out now that may not last, or try to ensure that whoever’s problem it is tackles it with due haste?


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Marshallbuster
Observer

Re: NOW app requesting firmware update

Hi,
Still having firmware issue on Samsung Smart TV.

Need some help to resolve.

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MJJ
Mentor

Re: NOW app requesting firmware update

I contacted NOW help for an online session. A couple of aborted attempts passed as the connection failed mid chat. However the issue was resolved on the 3rd chat when I was directed to reset the tv to factory settings. I had to set up/log in to apps etc which was a bore BUT after doing so the update to the TV was available when it hadn't been before. Hopefully this helps you. NOW working for me since.