29-12-2019 17:32
Been having this issue for over a week. When I go into my 5 app, select browse, previously it then gave you options, film, drama, kids, entertainment etc. Now I just get spinning loading symbol and nothing. I've had the box on and off, restarted, checked updates, deleted app and reinstalled, and still no joy. Anyone any other suggestions?
29-12-2019 17:38
Hi @Anonymous User
Same thing is happening with the My 5 App on my NowTV smart box.
You could try a reboot on your Router, though i doubt it will make any difference.
Otherwise you need to get in Touch with the My 5 support team who are responsible for the App.
https://faqs.channel5.com/hc/en-us/articles/202636262-How-do-I-contact-Channel-5-Viewer-Enquiries-