My wifi keeps dropping out despite having three green lights on the box

[Anonymous User]

My wifi keeps dropping out despite having the green lights on the box 

[schnapps]

Hi @Anonymous User 

Just wondering is the wifi drop out happening on all your devices or only certain devices such has mobile phones etc ?

I use a NowTV Hub 2 Router and the majority of my wifi connected devices work fine, appart from wifi drop outs which happens three or four times an hour on all my Google Chromecast dongles when listening to Spotify (don't use Chromecast for watching NowTV) and when using the internet on my Android Phone.

Going into the NowTV Hub Router web page settings and under the Advanced tab by disabling the IPV6 option seemed to work for me on these particular devices.

[Anonymous User]

Hi - yes it’s dropping out on every device, so it looks like it’s a central fault. Thank you for your input - much appreciated .

[schnapps]

Hi @Anonymous User 

Before getting the NowTV Hub Router replaced by NowTV, maybe try a factory reset on the Router by holding in the reset button on the Router for about 15 secs.

If you have already done the above, maybe try renaming both the 2.4ghz & 5ghz wifi bands on the Router and then try your devices on both bands.

More information here on how to split the wifi bands on a NowTV Hub 2 Router.

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices.

1. Open your web browser and enter "192.168.0.1” in the address bar.
2. Select Maintenance and enter “admin” and “nowtv” as the username and password.
3. Select Wireless and then 2.4 GHz Wireless Settings. 
4. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
5. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
6. Check the network name has been updated, and then select 5GHz Wireless Settings.
7. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
8. That’s it. Select Logout at the top of the screen to exit.

[Anonymous User]

Thank you - will try all that