@Anonymous User
There’s a whole bunch of us mad, bored, people, who like to help others on this Community where we can - there’a a buzz when you get someone’s device working for them, save them hours perhaps.
But as @schnapps says, we’re just customers like you, so there’s lots we can’t do, like resolving billing queries, or fixing your broadband; but in those cases, we can at least redirect people to where they can get help with such problems.
Including, even, internet outages, where the sort of resource that schnapps has directed you to will be significantly more effective in qualifying the problem than waiting, perhaps in vain, for someone else to post here with the same issue.
Especially when you realise that, like you, they will have to have a backup source of access to the internet, and the inclination to use it 😛
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
