cancel
Showing results for 
Search instead for 
Did you mean: 
Deggsy12222
Scholar

Intermittent sound Sky Sports

I have the NOW TV app on my Samsung TV. I was watching the Grand Slam of Darts a few weeks ago on Sky Sports and all through the tournament the audio was intermittently dropping out. Every few minutes the sound just goes off for a few seconds and comes back on. 

I havent watched sky since the tournament finished but tonight I have been watching the darts again - The World Championships and the sound issue is still occurring. This issue doesn't occur on other Now TV channels such as Sky Atlantic. 

6 REPLIES 6
gavs82008
Legend 5
Legend 5

@Deggsy12222 

Try deleting the cache from the app.
https://www.airbeam.tv/knowledge-base/clear-cache-samsung-tv/

Try unplugging your TV for a few minutes and at the same time your router.

 

If that fails you need to report to NOW via live chat. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Or email support using the address in the below picture.

AEF6A821-D73B-4319-A0E0-91B069D0112A.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
Deggsy12222
Scholar

There is no option to clear cache. If I go to TV settings there is no apps option. If I go to my apps the only options available are delete and re-install 

gavs82008
Legend 5
Legend 5

@Deggsy12222 

Have you done a delete and reinstall of the app?

FYI that I do not work for NOW, just a NOW customer trying to help
Deggsy12222
Scholar

Yes. Its only a temporary solve. The issue just returns

LT185
Advocate

having exactly the same issue (Samsung to) none of the other Chanel’s are doing it except darts

SteveB2
Advocate

Happening to me I've done everything mentioned and still no joy. Darts is on main channel now so I can watch it again. I've been in touch on chat maybe if happens to lots of people they'll provide a fix. Fingers crossed!