10-07-2018 9:38
Hello
im having trouble with the itv player. Every time I try to go into it it says 'oops something went wrong. We are working on it' - no error code. I have turned on and off, restarted the whole thing but it's still not working, checked for updates etc. It has been like this since yesterday.
any ideas on what the issue might be?
Thanks
13-07-2018 9:26
13-07-2018 7:59
i have the same problem what have you tried to do to fix it ?
13-07-2018 8:02
my serial number is 32558p221338
17-07-2018 12:38
same problem here, been over a week now serial number on box is
32667K097043, any update yet ?
17-06-2019 17:12
18-06-2019 20:57
10-07-2018 19:06
@Anonymous User @Anonymous User Welcome to the community. There have been some similar reports and NOW TV are looking into the cause. In the meantime have you tried opening the ITV Hub from the My Apps screen and then searching for and watching the programme you want once the app is open.
That might work for you rather than clicking anything on the homescreen or the Catch-Up screen.
Also if you could post the serial number of your box (found on the bottom) into this thread it would help NOW TV investigate
https://community.nowtv.com/t5/NOW-TV-Box-black/ITV-Hub/m-p/471169#M12126
13-07-2018 19:52
I've been having the same problem the past week how do I get it to work
@Andy wrote:@Anonymous User @Anonymous User Welcome to the community. There have been some similar reports and NOW TV are looking into the cause. In the meantime have you tried opening the ITV Hub from the My Apps screen and then searching for and watching the programme you want once the app is open.
That might work for you rather than clicking anything on the homescreen or the Catch-Up screen.
Also if you could post the serial number of your box (found on the bottom) into this thread it would help NOW TV investigate
https://community.nowtv.com/t5/NOW-TV-Box-black/ITV-Hub/m-p/471169#M12126
14-07-2018 10:15
@Anonymous User Welcome to the community. Until NOW TV and ITV work out the issue, you should be able to watch by going to the My Apps screen of the NOW TV box/stick and opening ITV Hub from there. You'll have to search/browse for the programme you want to watch manually.
23-07-2018 16:42
same problem here
serial number = = 56872e878118