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Anonymous User
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ITV Freezing

Whenever I try to watch something live on ITV on my Now tv box it freezes.
Sometimes its just the images with sound running normally and then it almost fast forwards the images to catch up before freezing again.
Other times the image and sound freeze
It doesn't appear to be a problem on catch up. Just live
I've tried switching off the power and doing the software upgrade and there's no improvement
4 Replies
Anonymous User
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@Anonymous User

 

Hi welcome to the fourm, firstly have you tried a few simple troubleshooting steps to resolve this ie, resetting the box itself, doing a software update or even deleting and reinstalling the app? 

Anonymous User
Not applicable

I also have this problem too trying to watch live ITV programmes, very annoying and I have my Virgin media engineers out recently and they have checked my internet speed and it at its highest speed.

 

Anonymous User
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Same problem, and it’s enough to make me cancel my subscription because I cannot enjoy watching live ITV because of it. 

 

Catchup is 100% fine, only on live tv. 

 

Very dissapointed. 

Anonymous User
Not applicable

Did you get this resolved?
I am having the same problem tonight whilst trying to watch England v Germany match, it's very annoying.