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Anonymous User
Not applicable

I bought a mobile pass, but I can't see it on iPad.

I bought a sports mobile pass...

It's confirmed on the website.
The iPad mobile app says you need to buy a pass.

What should I do?

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

The NowTV Mobile Sports Pass doesn't work on an iPad or Tablet and is intended for smartphones only.

 

https://help.nowtv.com/article/sky-sports-day-month-pass 

View solution in original post

5 REPLIES 5
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

The NowTV Mobile Sports Pass doesn't work on an iPad or Tablet and is intended for smartphones only.

 

https://help.nowtv.com/article/sky-sports-day-month-pass 

Anonymous User
Not applicable

I've done it on Samsung Note 20, iPhone 12.
I still can't confirm my purchased pass.

Help me!

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I you don't won't to watch any of the five permitted Sky Sports channels on a smartphone using the NowTV App from your smartphone Apps Store.

 

Then jump over to live chat and ask for a refund for the mobile pass (assuming it wasn't a 4 month freebie that came with a one day full blown sports pass offer deal).

 

To reach live chat, click on the green chat online button from this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

See if deleting the NowTV App from your smartphone, then download a fresh version of the NowTV App from your phone Apps Store, then power down your phone, then restart your phone and sign in with the account details used to buy the mobile sports pass.

 

i am assuming you are trying to watch one of the five Sky Sports channels that you can use with a Mobile Pass which is Premier League, NFL, Arena (Darts this month), Racing (Horses) or News ?

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I am also assuming when logged in here on your online account under My Account > Manage Account > My Passes it shows the Mobile Sports Pass is active ?