I have spent three hours this morning to find a way to report the problem I have been having as a NEW customer.
Your website is completely dysfunctional and lacks customer care. After managing to speak to someone and getting disconnected once and I had to call again and speak to another member of your support just as useless and lacked care as your website.
You and your shareholders in my book, trick people to switch to your services and while the new contract is in the first month of the cooling period, you provide the best service, and soon after your services drop like a big stone to the bottom of the sea.
The final instruction that I have received via email from your so-called support after spending a few hours on the phone, this morning, lacks substance and doesn't provide starting point etc.
This is not acceptable. My next stop is making a big complaint to the Offcome.
