1 ACCEPTED SOLUTION
Hi @MT33
If you have already tried unplugging the power to your Router for around 20 minutes for it to acquire a new IP address location (even if the current one says location in the UK).
Then perhaps contact your ISP provider and ask them can they generate a new IP address their end on your behalf.
If I can remember rightly a while back TalkTalk or it might have been another ISP, there was a batch of IP addresses that was saying in the UK but the NOW system didn't recognise them and the ISP resolved this by issuing a new IP (though I haven't seen anybody else so far report this on the NOW Community forum or over on NOW Twitter in the last 48 hours about error code OVP_00012 so I doubt this is the case in this instance).
Also I am assuming this has only happened recently and for example you haven't moved from say Republic of Ireland to the UK or sourced any NOW playback devices from Republic of Ireland if you are in the UK.
Another thing that resolved this error in the past was to update your bank card details on the NOW system, but this was a technical glitch NOW's end when we was in the EU and some customers used their devices whilst away in the EU and had to update their card details on the NOW system to clear a similar message, though this shouldn't be the case anymore because UK customers can't stream NOW in the EU since leaving the EU.
Do you have Mobile internet data and if so has a temporary test, see if you can wifi hotspot it to your NOW playback device to see if you can get past this NOW error message.
What email address was you using, where this email address on the screen shot below should get through to NOW.
Or use the web form on this link below to raise a complaint.
https://help.nowtv.com/article/how-to-submit-a-complaint
Hi @MT33
If you have already tried unplugging the power to your Router for around 20 minutes for it to acquire a new IP address location (even if the current one says location in the UK).
Then perhaps contact your ISP provider and ask them can they generate a new IP address their end on your behalf.
If I can remember rightly a while back TalkTalk or it might have been another ISP, there was a batch of IP addresses that was saying in the UK but the NOW system didn't recognise them and the ISP resolved this by issuing a new IP (though I haven't seen anybody else so far report this on the NOW Community forum or over on NOW Twitter in the last 48 hours about error code OVP_00012 so I doubt this is the case in this instance).
Also I am assuming this has only happened recently and for example you haven't moved from say Republic of Ireland to the UK or sourced any NOW playback devices from Republic of Ireland if you are in the UK.
Another thing that resolved this error in the past was to update your bank card details on the NOW system, but this was a technical glitch NOW's end when we was in the EU and some customers used their devices whilst away in the EU and had to update their card details on the NOW system to clear a similar message, though this shouldn't be the case anymore because UK customers can't stream NOW in the EU since leaving the EU.
Do you have Mobile internet data and if so has a temporary test, see if you can wifi hotspot it to your NOW playback device to see if you can get past this NOW error message.
What email address was you using, where this email address on the screen shot below should get through to NOW.
Or use the web form on this link below to raise a complaint.
https://help.nowtv.com/article/how-to-submit-a-complaint
