10-05-2020 13:52
Hi, I’ve downloaded the Disney+ app on my NowTV smart stick but when I then select the app from the homepage it loads a page with the following message and nothing else happens:
Disney+
Start streaming November 12,2019
Any suggestions? Thank you
10-05-2020 18:16 - edited 10-05-2020 18:18
Hi @Anonymous User
Have you tried removing the Disney + App from your Stick and reinstalled the App again from your Stick Apps Store just in case the App is corrupted.
If that doesn't work try a forced software update on your Stick by following the instructions below (update software even if you are on the same version number).
I don't use the Disney + App so i won't be much further help apart from try a full factory reset on the Stick which is a lot of hassle and a pain.
I would be also nervous doing a factory reset at the moment because a few customers are reporting problems activating or re activating their NowTV devices on the NowTV website.
This updates your software, fixing any faults in the process.
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12-06-2020 20:39
I have the same issue. I have run updates, downloaded the app but get stuck on the same screen as you. Have you managed to resolve?