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Anonymous User
Not applicable

Disney+ not working on stick

Hi, I’ve downloaded the Disney+ app on my NowTV smart stick but when I then select the app from the homepage it loads a page with the following message and nothing else happens:

 

Disney+
Start streaming November 12,2019

 

Any suggestions? Thank you

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have you tried removing the Disney + App from your Stick and reinstalled the App again from your Stick Apps Store just in case the App is corrupted.

 

If that doesn't work try a forced software update on your Stick by following the instructions below (update software even if you are on the same version number).

 

I don't use the Disney + App so i won't be much further help apart from try a full factory reset on the Stick which is a lot of hassle and a pain.

 

I would be also nervous doing a factory reset at the moment because a few customers are reporting problems activating or re activating their NowTV devices on the NowTV website.  

 

This updates your software, fixing any faults in the process.

  • Start by pressing your NOW TV remote control buttons in this order:

Home x5
Fast Forward x3
Rewind x2

  • Select the Update Software option that appears on the next screen.
  • Press OK, even if you already have the latest version. 
Anonymous User
Not applicable

I have the same issue. I have run updates, downloaded the app but get stuck on the same screen as you. Have you managed to resolve?