16-03-2015 19:25
Hi, if possible please could somebody confirm whether 'Demand 5' is down at the moment as i'm just getting a message 'Unable to contact server - please try again'
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It's not a major issue, but I would just like to confirm it's down so i don't waste time trying to getting it working.
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Thanks in advance 🙂
Solved! Go to Solution.
16-03-2015 19:33
Sorry, ignore me - it seems to be working again !
28-10-2017 22:22
When is Demand 5 app going to be updated and change to My5 on Now TV Smart Boxes.
12-10-2018 17:06
Haven't been able to watch big brother since Friday, adverts work then just buffering, tried several different episodes but still nothing, I have removed and re downloaded the app and done a hard reset but still nothing
15-10-2018 17:56
Same here, adverts all play, then just buffering.
15-10-2018 19:16
Same here, the service is working direct from the internet.
However it doesn't work work from the Raku stick or direct from my Sony Smart TV.
15-05-2015 23:49
i am having problems with demand 5. it wont play any programmes.
16-05-2015 9:57
@Anonymous User
Welcome to forum
As you probably know Demand5 is a Channel5 app and not provided by NOWTV - it's a Roku app
I use Demand5 a lot and it does sometimes have a mind of it's own with bad buffering at times
Try deleting and reinstalling the app
17-05-2015 21:34
Thanks for your reply and advice.
11-12-2015 19:57
Demand 5 app just keeps saying cannot connect to server after running with the spinning wheel for starting.
On both my NowTV box and my Roku box.
Cannot play it on my Android as that does not run flash
But oldly it will work in edge on my windows 10 PC.
Have tried reboot through black box setting but still same problem. I am on originbroadband.
Anyone know the solution?
14-12-2015 19:53
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I'm sorry for the issues you have encountered with the Demand 5 app. Can you please try uninstalling the app from your box and then re-adding from the channel store.
As you are experiencing this issue with demand 5 on a number of devices, you may want to get in touch with them in order to get this look into further.
Thanks,
Karl
NOW TV Team
26-12-2015 16:51
Well have emailed Demand 5 several times with all details of problem full spec of box etc. No reply received. Rang twice before Christmas only to get line closed for staff training.
The problem of cannot contact server still comes up if I try to watch on Roku or Now TV box . Have reset, reinstalled rebooted to death the devices. Every other TV services works no problem. I have even googled and checked my ip is showing as UK which it does (somebody suggested this check on the web).
Yet Demand 5 will work on the same internet on a windows 10 laptop, on a Android Cubetalk 7 c8 Phablet, Android 4.4. Both connect and play no problem!
Demand 5 refuses to load on a Advent Vega note 7" Android 5.1. The demand 5 app says it is not available for this device.
Same with a AK802 Android Jelly Bean mini PC . Which can play all other TV apps iPlayer, ITV hub etc.
Demand 5 is just a pain in the rear full stop!
Demand 5 is the only service provider I know who seem to try to make it as hard as possible for customer consumers to actual watch or use their service. What a stupid Business model.