I have to press back button to try to pause the TV as it does not respond to FF, RW or pause, only had a few days and the other day went to watch games of thrones and it wouldn't load any of them- is this really worth it?
Hi @Anonymous User
This is a known bug with the demand five app on NowTV/Roku kit. Unfortunately it's not down to NowTV to fix it. Fixing it is the responsibility of Channel 5. However, that being said demand five is slowly being phased out and replaced with my5 so hopefully when NowTV/Roku kit switches to my5 this issue will be fixed. We can but hope.
When this issue occurs and the playback controls don't work. If you want to pause the program you're watching, press the back button once the program will be paused for you and a dialogue will appear asking you if you want to exit the program. to unpause the program just highlight and press the cancel button on the dialogue. Alternatively, if you choose to exit the program you're watching. When you play the program again. It should carry on from where you left off and the playback controls should work again. But unfortunately the issue is likely to re-occur regularly.
In regard to playback of game of thrones episodes. What error message if any are you receiving when you try to play episodes? Is there a particular episode you're having an issue with or is it all of them?
Hi @Anonymous User,
Thanks for posting.
We're really sorry to hear that. Have you spoken to Channel 5 at all to report this? - as this is a 3rd party app NOW TV is not connected to their service and we simply host the app on our box.
NOW TV Team
@Anonymous User Hello 🙂
There are a couple of steps you can try to solve this issue.