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hotkatz61
Occasional Poster

Can't pause/rewind etc Demand 5

Demand 5 wont pause/rewind etc. Is anyone else having this problem? And does anyone know how to fix it. Thanks

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Rich-L
Mentor 1

Re: Can't pause/rewind etc Demand 5

Hi @hotkatz61,

 

Sorry, we can't troubleshoot for 3rd party apps.

 

Other than asking you to try a hard reset there's not much we can advise.

 

Thanks,

 

Rich

The NOW TV Team

Gleeky
Regular 5

Re: Can't pause/rewind etc Demand 5

This happens to me often. Exiting the program and re-loading (it will resume very close to where you left) usually restores functionality.
hotkatz61
Occasional Poster

Re: Can't pause/rewind etc Demand 5

Thanks for help. Unfortunately it didn't work completely, it was ok to pause once but wouldnt pause again. Will have to contact them direct. 

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Gleeky
Regular 5

Re: Can't pause/rewind etc Demand 5

From my observations it seems to be caused by a failure to load & play the ads. So it could in theory happen 2 or 3 times during a whole episode playback. Did you try exiting and re-loading a second time? I know it's a pain! I forgot when answering I watch Neighbours most often on Demand Five which means only one potential ad failure.
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4268 Champion 4
Champion 4

Re: Can't pause/rewind etc Demand 5

I wonder if it is because demand 5 is becoming My5 . I wonder when the app will be updated.

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Gleeky
Regular 5

Re: Can't pause/rewind etc Demand 5

Personally I doubt it, Demand 5 has historically been plagued by such errors. I do hope things improve with My5 although I don't hold out much hope.
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allypally
Contributor 2

Problems with demand 5

Does anyone else have a problem with demand 5 not loading. Takes ages, then says unable to connect. Or if it does load and I watch something it freezes repeatedly. Only have an issue with demand 5, I player and itv player and 4od are fine
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Rich-L
Mentor 1

Re: Problems with demand 5

HI @allypally,

 

Sorry to hear this.

 

There's not much we can offer in terms of troubleshooting for 3rd party apps other than asking you to try a hard reset.

 

If that doesn't help you may want to contact "5" about this.

 

Hope that helps.

 

Thanks,

 

Rich

The NOW TV Team

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Highlighted
Mac66
Contributor 1

my5

Is demand 5 going to change to my5 soon on the Nowtv box ?

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