16-03-2015 19:25
Hi, if possible please could somebody confirm whether 'Demand 5' is down at the moment as i'm just getting a message 'Unable to contact server - please try again'
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It's not a major issue, but I would just like to confirm it's down so i don't waste time trying to getting it working.
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Thanks in advance 🙂
Solved! Go to Solution.
16-03-2015 19:33
Sorry, ignore me - it seems to be working again !
26-12-2015 16:54
I would also point out I put my original post and reply in the wrong section as I have the black HD box.
28-12-2015 14:52
Hi @Anonymous User
I can only appologise for the trouble that your experiencing with Demand 5, however as @Karl-F has mentioned they aer best placed to answer your query.
NOW TV have no control over the app as we only host it on our platform.
Cheers
Andy
01-11-2015 19:11
@Anonymous User
Demand5 doesn't show in the Streaming Channels store on the NOW TV box so you will need to do a factory reset of the box, which is a bit of a faff as you have to enter all your details again but if you want to then ...
From the NOW TV homescreen, go to Settings, then System, then Factory Reset and finally Factory reset everything.
once you've pressed the Play/Pause button three times as prompted your box will reset itself. You'll then have to re-enter your wifi network details and your NOW TV account details, but at the end of it you should have Demand5 back again.
02-11-2015 22:50
02-11-2015 23:30
@Anonymous User
Do you mean the app has now installed but it's not working properly, or the app hasn't installed?
I've checked it on my box (deleted the app, factory reset the box to reinstall) and the Demand5 app downloaded fine during the setup process, so it might be worth trying again.
Make sure you do a factory reset, not just a restart as that won't do anything. The other way to do a factory reset is to push a pin into the reset hole in the back of the box while the box is on, and keep it pushed in until you see the box restart itself.
If the app has appeared but isn't working, try to describe what the problem is and someone might know how to solve it.
Might also be worth checking on the following list to see if you have any other devices that you can watch Demand5 on
https://help.channel5.com/hc/en-gb/articles/200809631-How-can-I-watch-Demand-5-
16-11-2015 20:04
Hi
Demand 5 not working and won't load. All other apps fine but this is a new box and recently installed yet won,t work. Any ideas on how to fix this? Or is there a general problem with this app or if it's been removed?
17-11-2015 10:44
Hi @Anonymous User
Thanks for getting in touch, sorry to hear you've had issues with the Demand 5 app. Can you have a look at this thread where a customer had the same issue and found a solution.
Cheers
Ranj
NOW TV Team
17-11-2015 11:08
@Anonymous User
Just clicked on your link and it tells me that I do not have sufficient privileges so may be a staff link
17-11-2015 12:55
Hi @Anonymous User
Thanks for the heads up. It was just a simple step that helped anyway. @Anonymous User steps are below
I'd suggest going into Channel Store, removing the Demand5 app, rebooting, then reinstalling Demand5
Cheers
Ranj
NOW TV Team