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Anonymous User
Not applicable

‎29-03-2020 14:08

Can't sign in on Roku box

I can't sign in on my new Roku box even after resetting password etc. 

It's now taken me to a page where I have to prove I'm not a robot.. 

But it keeps saying the words don't match when I can assure you they do..

 

Will appreciate any suggestions 😊

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2 REPLIES 2
Anonymous User
Not applicable

‎30-11-2020 22:51

I’m having exactly the same problem @Anonymous User  right now. Did you ever resolve it? Any help would be appreciated. 

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gavs82008
Legend 5
Legend 5

‎01-12-2020 8:51

@Anonymous User @Anonymous User 

As a suggestion delete the app and reinstall it. 

 

From my memory the "text" for the confirmation is very picky. I remember having the same issue on my parents LG TV. Took what seemed like 1000 attempts. 

 

Worst case you can head onto Live chat to see what Now TV staff can do to help.

https://help.nowtv.com/article/how-to-submit-a-complaint

Just make sure to click "chat to an advisor"

FYI that I do not work for NOW, just a NOW customer trying to help
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