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Anonymous User
Not applicable

Blurry picture

I am trying to watch the Masters and the TV is blurred, just got NOW TV through my TV, no box or stick, any help please 

7 REPLIES 7
gavs82008
Legend 5
Legend 5

@Anonymous User 

What TV is it? 
Do you have boost?

 

Are you connected via Ethernet or Wi-Fi?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Hi mate
It’s a Sony, don’t have boost
Thanks
gavs82008
Legend 5
Legend 5

@Anonymous User 

Is it just the golf channel that’s blurry? What  about other sports channels? 

Are you connected via Ethernet?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
No mate, all of them, WIFi
gavs82008
Legend 5
Legend 5

@Anonymous User 

Ok. Try doing a reboot to the TV by holding the standby button until the “reset” option is available.

Then unplug the router for a minute or two. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Many thanks, I’m just out at the moment but will try that when I get back, appreciate the help
gavs82008
Legend 5
Legend 5

@Anonymous User 

Take it’s a Bravia Android you got? As I have the same one.

Unfortunately I don’t have an active sports membership so I wouldn’t be able to check for you. 

 

FYI that I do not work for NOW, just a NOW customer trying to help