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Anonymous User
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BBC IPLAYER PROBLEM

IVe just signed into my new black box, it did all its updates, tried BBC Iplayer, but no option to spect HD, I went into settings/ video quality & it was on SD, the option above is normally HD, but it says Best Quality. I selected this, reset Iplayer & watched a programme, doesn't look HD & when you press down, there is no HD/SD tab (like one 3 white now TV boxes) it just says info/Subtitles.
301 REPLIES 301
Anonymous User
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@Anonymous User Ive no idea about the talks/licencing but if that was the case then i doubt it would work for anyone, so i don't think that is the reason.

 

I take it you are still having problems? Is it a Black nowTV box or White one?

 

Did you try what @Anonymous User suggested above? I have had problems with BBCiPlayer, Youtube and Vevo in the past in the exact way as you describe. But i have always been able to resolve it by simply going into the settings and clicking 'restart'. Rob-T's method would be more failsafe as it will force the apps to re-install fresh.

Anonymous User
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Just a note there is a board for NowTV Box problems which is where you could've put this issue

Anonymous User
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It is being looked into by senior support.

All reset things have already been done to no avail

Anonymous User
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Just a quick thought but do you the correct BBCiplayer installed? Sounds daft, but there are actually two you can install. Both have same icon/logo. One works, while the other never has done, it just opens then closes.

This caught me out once as I uninstalled the default one to trouble shoot something and then reinstalled the wrong one.

Long shot, but thought it was a mention just in case.
Anonymous User
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Hmm, actually forget that. If you have done a hard reset it should of force the default correct one back on anyway..
SeeMoreDigital
Legend 5
Legend 5

pmonline72,

 

As far as I can see you've not mentioned the make/model of playback device you're using?

Anonymous User
Not applicable

Yes same problem

also crashes or locks up mid program

not a speed issue as 210 mb broadband;

4268
Legend 5
Legend 5

@Anonymous User which device are you using black or smart box? For smart press button underneath until resets, for black box press in pin hole until resets  If is not a Now box you need to contact the makers of that device concerning updating apps. If it still doesn't work then I would suggest you contact BBC.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable
Black nowtv box
Have already tried resetting several times
Anonymous User
Not applicable

How can I simply watch BBC programmes at minimal or no cost?  Can I access freeview? Can I watch Create and Craft? If so, How?

thanks