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julymermaid
Occasional Poster

Re: BBC iPlayer won't work

Thank you for your response.  I'm afraid none of the titles work.  I did manage to stream Sherlock for about 30 seconds but then I get the annoying spinning wheel and it just hangs and gives the error message ...'Something is wrong ... this is usually a temporary ... etc etc'

 

My bandwidth is 26 mbps so it can't be a bandwidth issue. I'm able to stream ITV and other sky shows - just no joy with the iPlayer. 

 

Best Regards

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SeeMoreDigital Champion 5
Champion 5

Re: BBC iPlayer won't work

Hi @julymermaid,

 

Next step...

 

If you have not done-so already, try re-booting your router (wait around 30 seconds before re-connecting the power) 😉


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

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julymermaid
Occasional Poster

Re: BBC iPlayer won't work

Thanks .... just tried that ... no luck I'm afraid.
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allypally
Contributor 2

Bbc iPlayer issues

Does anyone have issues watching programmes on the I player?? For ages now, it either won't load, or keeps crashing. Get a message saying something went wrong. Internet connection is fine, signal is excellent. Can stream now tv channels live with no issues. Have updated the box, Uninstalled the app and reinstalled.
shootz
Contributor 1

Re: Bbc iPlayer issues

Hi  @allypally

 

The BBC iPlayer has been revamp and is currently in Beta. I'm sure you can switch back to the old version in your iPlayer settings somewhere? Hope this helps...

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shootz
Contributor 1

Re: BBC iPlayer won't work

Hi,

Check in the iPlayer settings under "Try new features in iPlayer BETA" If you're in BETA click on normal iPlayer. BETA is a little unstable.

 

Just a thought! Smiley Wink

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Diana000
First Poster

Re: TV region

My Now box seems to have iplayer stuck on BBC Cumbria. Im in London.

I cannot find the settings option.

Ive scrolled across the top. Not there. Not that I can see anyway.

Help please.

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Geluk
Regular 4

Re: TV region

MikeP44
Occasional Poster

Re: BBC Iplayer

Yes same problem

also crashes or locks up mid program

not a speed issue as 210 mb broadband;

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4268 Champion 4
Champion 4

Re: BBC Iplayer

@MikeP44 which device are you using black or smart box? For smart press button underneath until resets, for black box press in pin hole until resets  If is not a Now box you need to contact the makers of that device concerning updating apps. If it still doesn't work then I would suggest you contact BBC.


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