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kiwibloke
Mentor

Another Apple Now Fault

This is a new one for me, and it probably not a now tv app fault but thought I would put it out there incase anyone else is having the same problem of knows a fix, when watching F1 on catchup or live tv, when the ads come on the sound stops, so I have to press the back button on the apple control and then go back into F1 and the sound is back again, now the weird thing is if I follow those steps in the middle of the ads the sound comes back on but goes again when F1 starts again, none of this happens if I watch F1 on the app through my Samsung tv app. very strange.

1 REPLY 1
RoyB
Legend

@kiwibloke 

 

You are not alone. The very next post to yours in the chronological sequence is

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Apple-TV-and-HomePod-Sky-Sports-Adverts/td-p/...

the exact same problem.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.