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Hedfinx72
Advocate

‎13-12-2021 22:50 - edited ‎13-12-2021 22:51

Amazon prime video not connecting

Amazon Prime Video app reporting no internet connection when using from NowTV box. All other apps working ok. Box reboot and router reboot do not fix issue. All apps are up-to-date. 

 

Roku box works fine with Amazon Prime using same internet connection. 

3 REPLIES 3
Anonymous User
Not applicable

‎13-12-2021 23:03

Having the same issue but with the roku box

0
Anonymous User
Not applicable

‎13-12-2021 23:06

Same problem-other apps working

gavs82008
Legend 5
Legend 5

‎14-12-2021 7:10

@Hedfinx72 @Anonymous User @Anonymous User 

 

As the issue is with Amazon you’ll need to report the fault directly with Amazon.

 

Just make sure your device is fully up to date.

FYI that I do not work for NOW, just a NOW customer trying to help
0